SOL CONNECT: JOB DESCRIPTION ON CALL RESPONDER - NORTH LANARKSHIRE & GLASGOW FULL TIME - 42 HOURS AVERAGE PER WEEK Accountable to: SOL Connect Team Leader Salary: £29,484 Hours: 42 average per week Annual Leave: 6 Weeks Base: WISHAW Work Pattern - average 42 hours per week Shifts are 12 hours, 9pm - 9am. WEEK 1 - Tuesday, Wednesday, Thursday (36 HOUR WEEK) WEEK 2 - Monday, Friday, Saturday, Sunday (48 HOUR WEEK) SOL Connect provide people with an affordable route to independent living through the very latest technology. We increase the quality of a person’s life by reducing the reliance on paid support and ensuring their continued safety and increased independence through the use of assistive technology. General description To provide out of hours support to the individuals supported by the organisation and contribute to the efforts of Support Ordinary Living to fulfil its mission and purpose. The role is a night shift-based role and would require the post holder to react as and when required to requests of support from people we work for. The role will be based mainly within our Wishaw office, however you may be required to work from the Glasgow office on occasion. A car will be provided when on shift. Main Duties of the Post: Provide an out of hours response to the people we work for, responding to: Alarm activations Personal Care Requests Emergency medical support Supports after a fall Technical Support Safeguarding an individual’s welfare and wellbeing Provide support to the SOL Connect team and customers by answering hub calls and providing admin support when not required to offer physical support. To demonstrate a sound knowledge and understanding of Sol’s policies and procedures which apply to the day to day care of the individual. To demonstrate an ability to work in accordance with these. To uphold and safeguard the positive image and reputation of the organisation with all external agencies and contracts. To contribute to the organisational processes and systems for monitoring and evaluating quality of service provided to the individual. Other Duties/Expectations: Ability to understand and work in accordance with the values and principles of SOL and Supported Living. Willing to take up training opportunities Willingness to take part and contribute to the appraisal process. Have a full valid driving license and access to a vehicle to travel to each office ( car is provided whilst on shift) CARRY THE CULTURE OF SOL and: be a good ambassador for SOL be sympathetic to the values and beliefs of SOL be positive in their outlook and open to new ideas and change be trustworthy welcome responsibility be able to work in a person -centred way and promote the needs of each individual WORK WITHIN SOL CONNECT TEAM TO: be able to work under pressure be a team player who can work well as part of a team, or individually. be responsible and confident in decision making be able to produce work to deadlines be able to provide a service to SOL Customers in a consistent and efficient way be flexible to meet the workload demands of the post, including flexible hours be willing to undertake training, including I.T. systems be reliable and adaptable SHARE ORGANISATIONAL RESPONSIBILITIES : excellent interpersonal skills respect and maintain confidentiality be Computer literate – working knowledge of systems employed have good organisational skills and ability to prioritise work i.e. time management be able to understand interpret SOL Policy areas e.g. Equal opportunities and the ability to apply these to working practice have a mature outlook good communication skills: verbal/written, and presentation. good problem solving skills be flexible to meet the workload demands of the post