Overview
You’ll join Vivup as a Strategic Client Success Manager, working with the Perkbox Vivup partnership to deliver a world-class benefits, wellbeing and engagement platform and to support employees across organisations.
In an exciting stride forward for both organisations, Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform. Our goal is to enable more organisations to better support and engage their employees, with solutions spanning mental health, everyday essentials, and more.
As a combined entity, we can assist more employees than ever before to live and work better through our combined expertise in the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions. Our vision is to create healthy, happy and engaged workforces by reinventing employee benefits. Together, we’re positioned to revolutionise the employee benefits landscape with transformative solutions that redefine wellbeing.
What You’ll Be Doing
* Drive adoption of the product by increasing average number of customer customisations in key, segmented areas of the portfolio
* Use the internal sales framework to confidently hold conversations with clients and build a strong and accurate pipeline
* Conduct reviews and executive reviews with clients where you pinpoint their key goals and priorities through effective discovery and tell the story of our platform and their data for maximum engagement
* Increase the number of integrated customers by focusing on education and moving admins through the Integrations Pipeline
* Run educational webinars and training sessions with Admins and internal Champions
* Curate and nurture the feedback loop between the customer and Product teams
* Be a reliable point of contact and brand ambassador for Perkbox, correctly triaging customer queries and shortening resolution times by introducing the correct solution point
What We’re Looking For
* Proven Commercial experience – experience working to sales/upsell targets with a proven track record in meeting and exceeding targets
* The ability to negotiate – you’re confident having difficult conversations relating to cancellations or issues and you see these as an opportunity to settle situations equitably
* A deep customer focus – with examples of improving customer engagement with software products
* Business acumen – you use your knowledge of business drivers and strategies to guide your actions
* Problem solving skills – you actively find solutions with customer needs in mind
* Effective communication skills – you provide confident and timely communication to internal and external stakeholders, specifically with a variety of senior level customers, including C-suite
* A data-driven & analytical mindset – spotting trends and using key data points to inform decision makers or stakeholders
* A high level of comfort and adaptability to change – you embrace different ways of working and new ways of operating. You see change as an opportunity to continually learn and improve
The Interview Process
* Short call with a member of the Talent team
* 60-minute video call with Hiring Manager and one other team member
* Final Interview and task with two members of the team
Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@vivup.co.uk
We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations.
We’re happy to offer reasonable adjustments during our hiring process. Just let us know, and we’ll make it work for you. Your comfort and success matter to us!
Seniority level
* Not Applicable
Employment type
* Other
Job function
* Other
Industries
* Human Resources Services
We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations.
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