Responsibilities
The post holder will be responsible for the smooth-running of PPU, ensuring the professional and effective coordination of all private patient appointments, admissions, day cases, and diagnostics. The post holder will be expected to identify and action barriers to optimal patient journeys and system flow from point of admission to follow‑up and discharge. They will act in partnership with colleagues within the Private Patients Unit and other departments and sites to provide a seamless service to patients and other key stakeholders accessing services.
Qualifications
The Private Patients Unit is seeking an experienced Private Administration Co‑ordinator with excellent communication skills, who is customer focused, and has previous private coordination and administration experience preferably within an NHS environment. Reporting to the Private Patients Unit Administration Supervisor, you will be responsible for administering the Private Patients Unit’s administration services and daily functions.
Schedule
Working a variable rota that runs Mondays to Fridays from 7am to 8pm with occasional Saturdays, you will be responsible for carrying out the daily administrative functions. You will engage with patients, consultants, referrers, and external providers as well as staff members across all other departments within the wider trust to provide them with world‑class customer service. This position will also require cross‑site working to Hadley Wood Hospital when required.
Key Skills & Attributes
An impeccable telephone and email manner and confidence in dealing with people at all levels are essential. You should be a team player, meticulous, detail‑oriented and enthusiastic with the ability to work in a challenging and changing environment.
Benefits
Flexible hours, generous benefits, and next‑level training support a career progression path.
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