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At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
We’re looking for a Resourcing Analyst to join our Customer Care team and help drive performance through smart resource planning and data-driven insights. This role is critical to ensuring we deliver excellent service to our customers while supporting operational efficiency across Billing, Wholesale, and Telephony teams.
Joining us on a full-time permanent basis, you will receive a competitive salary of £29,000 per annum plus excellent benefits.
What You’ll Be Doing
* Reporting on service levels and performance measures
* Proactive resource planning and trend analysis
* Identifying and mitigating performance risks
* Managing intraday resources and staff scheduling
* Supporting outbound customer campaigns
* Collaborating with IT on telephony improvements
* Testing new lines introduced to the business
What We’re Looking For
* Ability to work under pressure and meet deadlines
* Experience leading and mentoring teams
* Strong initiative and self-management
* Level 3 education standard or equivalent experience (required)
* Strong Microsoft Excel skills (desirable)
What’s In It For You
* We know that the support and commitment of our staff is key to our success, so you’ll receive ongoing development and training for a long-term career with us. We’re proud to have been awarded Investors in People recognition
* In return, we offer an excellent range of benefits including:
* Generous holiday allowance plus bank holidays
* Discretionary bonus
* Competitive contributory pension
* Share-save scheme
* Health benefits and wellbeing support
* Group discounts
* Cycle to Work scheme
* Financial support services
* And plenty more!
Closing Date: 4th September 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
* Industries
Utilities
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