Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.
Be a key player in our Technical Services team
The 2nd Line IT Support Engineer role will be supporting our Managed Service customers and helping with internal support of the group. You will take ownership of escalations and be the go-to point of contact for serious or complex customer issue
s.IT managed services is the fastest growing area of our business so the ability to contribute to documentation and process improvement is also importan
t.
You will be responsible f
* or:
Providing effective 2nd line support to Opus customers, working alongside Opus engin
* eersAssisting with new customer IT deployments and onboar
* dingTracking time utilisation within the
* CRMCreating technical documentation within knowledgebase to improve the overall technical capability of the
* teamSupporting effective and coordinated technical and hierarchical escalation where requ
* iredMaintaining accurate ticketing rec
* ordsProviding technical recommendations for optimisation of client solut
* ionsEffectively managing suppl
* iersMaintaining an up-to-date knowledge of the IT industry and providing new ideas to help expand the technical services portf
* olioMaintaining an up-to-date skills ma
trix
Hybrid - Primarily home-based with occasional visits to the Reigate office and London client site as req
uiredSalary £40-£45
k DOE
Other organisations may call this role Support Analyst, Helpdesk Analyst, 2nd Line Engineer, Technical Engineer, IT Support Engineer or Helpdesk En
gineer
The talents we are excited
to seeYou will have the following experience/
* skills:
Minimum of 5 years’ experience working in a 2nd line technical IT support role or eq
* uivalentCompetent with mainstream Microsoft infrastructure software and applicatio
* n suitesDemonstrate a strong knowledge and problem-solving skills in all competencies, backed up by current MS Certificates: Required - MD-102, AZ-104, AZ-140. Desired
* - MS-102A willingness to study to improve knowledge (both in and outside of work time is es
* sential)Familiarisation working according to industry best practice, such as ITIL service
* strategyAbility to communicate at al
l levels
Your exclusive
* benefitsA comprehensive Private Healthcare and
* Cash PlanPension and life
* insuranceEntry to the £3,000 quarterly Dream
* ball drawPersonalised training and development
* pathwaysRegular fully funded companywi
* de eventsMonthly ‘outstanding performer’
* accoladesEnriching paid voluntee
* ring daysA rewarding Refer a friend scheme
* (£1,000)The flexibility to adjust your holiday allowance (25
* days pa)Complimentary daily breakfasts in t
he office
Where your values align
with oursWork together to wi
n togetherBe brave and think d
ifferentlyOwn it and nev
er give upStrive to b
e the bestStay curious and kee
p learnin
g
Meet OpusEstablished in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with o
ur clients.In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciti
ng journey.By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses
nationally.
If you're ready to be part of a dynamic team and help us reach new heights, we'd love to he
ar from you.