M365 Senior Support and Business Analyst
This role sits within the Digital Transformation team, within the HEIW Digital, Data and Engagement Directorate. Since the progression and evolution of the Microsoft 365 solution, there are now more tools, techniques, and benefits available across HEIW and NHS Wales. There is therefore a requirement for people, processes, data, and technology to embed effective ways of working with the M365 solution, across every tangible aspect of the working environment which supports our users and how they work.
Main duties of the job
The key objectives for this role are:
* To design, develop and support the HEIW M365 applications and services for which HEIW is responsible.
* To ensure the M365 application is developed and performs to the requirements of its users and the organisation.
* To provide specialist advice, support, and training to the organisation on the M365 solution and applications.
* To provide specialist business and information analysis.
* To create and develop a digital working environment that breaks down organisational working silos.
* To enable and facilitate collaboration internally and externally.
* To improve productivity and efficiency for digital and business processes and embedding effective data controls and management.
About us
Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.
HEIW's is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:
- Respect for All in every contact we have with others,
- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.
HEIW received the HPMA Award for Employee Engagement in 2019.
What you can expect:
- a corporate induction and 90 day Welcome itinerary,
- a meaningful values based performance appraisal process,
- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.
Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
* Degree in information and/or IT related subject or equivalent qualifications and experience
* M365 and Power Platform knowledge
* PRINCE 2 foundation in project management or equivalent experience
Experience
* Substantial experience in the Microsoft 365 platform and solutions including SharePoint Online, MS Forms, Power Apps, Power Automate and Power BI
* Experience of SharePoint document libraries and site permissions
* Experience of taking lead role in system design projects
Skills and Attributes
* Ability to learn new technologies and IT systems quickly through specialist training courses and self-study
* Ability to analyse and resolve complex IT issues
* Ability to work with a number of Projects within agreed timescales
* Ability to speak Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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