Customer Advisor
Up to £13.10 per hour depending on your age & Benefits. Part‑time position available at 16 hours per week. Availability to cover morning, evening & weekend shifts within the hours of 6:00am – 11:00pm, Monday to Sunday, with a degree of flexibility required.
SPAR Hanwood – 200 Old Dundonald Road, Belfast, Antrim, BT16 1DF
Who are we?
Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We are an Investors in People accredited, family‑owned group, and our culture is lived out through our four core values – Ambition, Customer First, Teamwork and Integrity.
A look into the role
Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standard of customer service is achieved at all times.
Customer Advisor Responsibilities
* Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
* Ensure that stock on a daily basis is replenished while complying with the company stock rotation process.
* Ensure that stock is effectively merchandised to enhance sales.
* Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
* Actively ensure that a high level of customer service is achieved and maintained within the store at all times.
* May be required to cover the Post Office when required as part of this role.
* Any other duties as required for the role.
Skills for Success
* No prior retail experience required – training will be provided.
* Looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience.
Applicants should note that based on the response, the company may increase the shortlisting criteria.
Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.
* Ambition: We always strive to be better. We seek new challenges and look for ways to do things better.
* Customer First: We provide exceptional service. We put customers at the heart of everything and support our communities.
* Teamwork: We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
* Integrity: We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits
Benefits include attractive pay, employee assistance programme, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores and many more.
Working hours
Part‑time position available at 16 hours per week. Availability to cover morning, evening & weekend shifts within the hours of 6:00am – 11:00pm, Monday to Sunday, with a degree of flexibility required. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at interview.
Completed applications must be submitted online by midnight on Wednesday 3rd June 2026.
Communication on the progress of your application will be made via email and the career site, therefore please check regularly.
Hightown Avenue Mallusk, Newtownabbey BT36 4RT +44 (0)28 9034 2733 human.resources@henderson‑group.com
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