Client Liaison Manager - Private Medical
Mayfair, Central London
£50,000 - £55,000
A fantastic opportunity has arisen to work for a premium, leading private healthcare clinic who pride themselves offering exceptional patient care. As the Client Liaison Manager, you will play a pivotal part between patients, doctors and other staff, ensuring patients are getting 5* services and everything is running smoothly.
Key Duties for the Client Liaison Manager
* Overall responsibility in account management of external referrers and corporate clients.
* Responsibility of ensuring a seamless pathway for executive screening clients, from start to finish.
* Financial duties, ensuring accurate billing, invoicing, and communication to referring partners and clients.
* The candidate should be able to deliver a 5-star luxury service within a healthcare setup, ensuring that the client’s needs are met before they even know they have them.
* Ability to manage administrative workload in combination with full day concierge and chaperoning duties.
* To deputise in the absence of the Centre Director.
* Be proactive in promoting a patient centred approach which upholds exceptional customer service principles throughout the patient pathway.
* Assist the Centre Director in identifying opportunities for new business or service redesign, focusing on a patient centred approach to delivery.
* Utilise service improvement techniques and modernisation tools to develop and undertake regular audit of service areas, develop action plans, and implement changes on behalf of the Centre.
* Be proactive in establishing communication with service users and other key organisations including physician practice management staff to ensure that their needs and views are considered in the planning and monitoring of Centre activities and the development of services.
* Assist the Centre Director in the implementation of clinical governance, complaints, and risk management process for the service in monitoring of compliance with clinical governance standards, other Centre policies and processes and best practice requirements.
* Support the Centre Director and other clinical staff in root cause and trend analyses of complaint and adverse incidents.
* Manage the collection and analysis of information relating to service performance activity and quality, identifying corrective action with the Management and Clinical team.
* Ensure the patients administrative service is appropriately covered in response to service needs.
* Enhance the centre and physician reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and looking to exceed expectations at every point of patient contact.
The Ideal Client Liaison Manager
* Polished, discreet and professional
* Demonstrable experience in working with high-net-worth individuals.
* Previous experience in healthcare preferred
* Thrives in a fast pace, high pressure environment
* Competent in Microsoft office programs and experience with electronic care records systems.
* Experience handling confidential and sensitive information.
* Excellent interpersonal and organisational skills.
* Strong attention to detail and solutions focused.
* The ability to work autonomously as well as part of a team.
* A high level of numerical and literacy skills to support providing and interpreting information.
Benefits for the Client Liaison Manager
* Private healthcare
* 5% Contributory pension scheme
* 27 days holiday plus Bank holidays
* Discretionary Bonus Scheme
* Monday to Friday, office based, 9am to 5pm core hours
If this Client Liaison Manager role sounds of interest, please apply today!
We appreciate every application but are unable to respond individually to everyone due to the high volumes we receive.
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