About the Experience A large-scale festive Christmas attraction brought to life by Hollywood set designers and West End theatre professionals. This immersive theatrical production creates an enchanting world of wonder and beauty. The award-winning event sells out within hours each year and welcomes more than 170,000 guests to its 30-acre site each season. Over 1,000 exceptional performers transform imagination into reality captivating audiences with rich storytelling and theatrical flair. This extraordinary experience has attracted high-profile visitors and featured on national television, offering a rare behind-the-scenes look at its remarkable creation. The Role: Retail Assistant Our Retail Assistants play a vital role in creating a positive shopping experience for guests. Working within themed retail outlets, you will help families find the perfect souvenir, provide excellent customer service, and ensure the store environment reflects the festive magic of the event. You will: Greet and assist customers, providing product information and resolving queries Upsell and promote offers to meet sales goals Process transactions accurately using POS systems and handle cash/card payments Restock shelves, rotate stock and maintain appealing product displays Keep the store clean, safe, and well-organised, supporting opening and closing tasks Work collaboratively with the team and attend daily briefings What Were Looking For Strong communication and people skills with a warm, professional attitude Confidence in providing outstanding customer service Detail-oriented and accurate with transactions and stock control Reliable, punctual, and well-presented Key Dates Paid training: 24th Oct 2025 10th Nov 2025 Live event: 11th Nov 2025 24th Dec 2025 Pay & Benefits £12.25 per hour, plus holiday pay Free hot meal each day, plus free tea, coffee, and soft drinks 20% staff discount in retail shops Free on-site parking Free shuttle service from Macclesfield Train Station Additional Details Contract length: 9 weeks Must be aged 18 by October 2025 Work location: Capesthorne Hall, Congleton Road, Siddington, Macclesfield, SK11 9JY Interviews have already started apply today to secure your place and be part of this extraordinary festive experience.