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Service manager

West Town
Single Homeless Project
Service manager
€42,000 a year
Posted: 5h ago
Offer description

Single Homeless Project hasan opportunity for a Service Manager to join our experienced and committed teams based in Camden ?. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary starting at £40,508.79 and rising incrementally to £43,844.03 per annum.

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need.


About the Service Manager role:

Some services need more than strong management they need a leader who can hold the whole picture, set the standard and keep young people s futures at the centre when the work is busy, fast-moving and high stakes. As Service Manager for our Camden Young People s service, you will lead a high support accommodation service made up of 4 units, supporting 31 young people and providing overall leadership to a team of around 20 staff.

You ll be responsible for the safe, effective and high-quality delivery of the service, bringing confident oversight across safeguarding, housing management, risk, performance, quality, staffing and day-to-day operations. You ll lead with presence and purpose, supporting your team to deliver consistent, personalised and trauma-informed support that helps young people build stability, independence and stronger future pathways.

You ll also play a key role in strengthening partnership working across Camden, including with local authorities, commissioners and partner agencies. From referrals and move-on pathways to Ofsted readiness, data, young people s feedback and continuous improvement, you ll make sure the service is not only well run, but constantly learning, improving and ambitious for the young people it supports. At SHP, you ll also be part of a supportive learning culture, with access to training, development and opportunities to keep growing as a leader while shaping a service that really matters.


About you:

* You bring strong experience managing accommodation-based, residential, youth, housing, social care or similar services, with the confidence to lead a sizeable team and hold service-wide standards.
* You understand the responsibilities that come with managing a young people s service, including safeguarding, housing management, health and safety, performance, quality and risk.
* You re confident supporting teams to work with young people facing multiple disadvantage, using trauma informed, psychologically informed and strengths-based practice to shape meaningful, personalised support.
* You can balance warmth with accountability, creating a team culture where staff feel supported, clear on expectations and able to deliver high-quality work.
* You build trust quickly with staff, young people and partners, and bring the integrity, curiosity and courage needed to lead a service where people can thrive.


Our attractive benefits package includes:

* A salary increase after successfully completing six month's probationary period
* A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services
* 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
* A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
* Staff Health Cash Plan and discounts scheme
* Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.

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