Join the Fortnum & Mason Team!
Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!
Fortnum & Mason are looking for an exceptional Barista to join our unique team at our beautiful Flagship store in Piccadilly working in our Parlour Restaurant. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.
Why Work For Us:
* Competitive hourly rate + paid overtime
* Discretionary annual bonus (up to 5% of salary)
* Up to 40% store and restaurant discounts
* Subsidised staff restaurant using Fortnum’s ingredients
* 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
* Matched pension scheme and career development opportunities
* Annual staff party and incredible gifts after 5 years
What You'll Do:
* Work alongside the team to ensure the smooth running of the tea and coffee service
* Ongoing and up to date knowledge of tea and coffees and the specialist beverages that the Bar offers
* Continuous improvement and development of knowledge of coffees and teas
* Commit to deliver exceptional customer service at all times
* Ensure that all Bar areas are kept clean, tidy, well stocked and always ready for service
* Demonstrate thorough product knowledge of Teas and Coffees
What We're Looking For:
* Demonstrate an authentic and passionate understanding of brand, menus and restaurant service
* Continuous improvement and development of knowledge of hot drinks selections, as well as wines and spirits.
* Create and deliver an extraordinary customer experience, meeting all targets set
* Ability to multitask, prioritize and manage
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation
We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards