Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.
Job:
Reservations Coordinator Cowley Manor
Based
in: Cowley, Cheltenham
Reports
to: Events Manager
DUTIES
AND RESPONSIBILITIES:
Reservations:
* To input
& manage individual & small group reservations for overnight stays,
ensuring all correct details are inputted, following the booking procedures,
including checking reception team input.
* Process
all reservation requests, changes and cancellations received by telephone,
email & through online platforms
* Answer
phone calls coming into the hotel, assist with any guest’s requests or direct
to relevant departments
* Keep up
to date on all special offers, promotional activities & hotel services
* Checking
upcoming reservations to ensure the correct correspondence has been sent, along
with suitable room allocations & updating the guest profile with their
preferences
* To
understand the features & locations of all bedrooms accurately plus the
facilities available in the hotel and to be able to confidently discuss with
guests
* Ensure
all reservation reports are delivered in a timely manner
* Input
gifted vouchers to Opera for pending reservations
* Process
commissions for all our Reservations partners (OTAs and Travel Agents).
* Share
travel agent’s guests feedback to Head Office Sales team.
* Support
training of new starters on Reception in Reservations
* Attend
weekly revenue meetings to ensure awareness of changes in process and
strategies and to give in site into trends and upcoming bookings and suggest
promotions.
ABOUT
YOU:
* Experience in a similar role within a comparable
venue
* Experience with Opera or similar PMS system
(preferable)
* Excellent organisational skills with a
proven ability to manage and prioritise high volumes of email efficiently
* Be well spoken with excellent communication
* Attention to detail
* Social, engaging & motivated
* Flexibility to respond quickly with a positive
attitude
WHAT
IT IS LIKE TO WORK FOR US?
Whether you’re looking for an entry-level employment or a new
opportunity to evolve, we make a point to recruit, develop, and retain the most
motivated and talented people from all backgrounds and skills. Here is what we
can offer:
* On the job and personalised training to develop the
technical and managerial skills necessary to develop a clear career path
* Possibility of inner company mobility within our
foreign venues such as Italy, France, Spain or Switzerland
* Staff discounts and benefits
* Pension scheme