This role will report into the MD of this large Blue Chip Service provider 3pl Business.
The ideal candidate will have:
1. Significant experience (5 years) with blue chip organizations in logistics environments in the field of relevant product.
2. Good understanding of:
* Understanding, refining, and following product management process.
* Product collateral development.
* Managing a sales channel.
* Product costing.
* Customer feedback and product road map development.
* Value proposition development.
* Customer experience journey design.
Drive business growth through the development and deployment of an end-to-end portfolio of E-commerce services, increasing GP by introducing new customers and extending offerings to existing customers.
Be an evangelist within the BD and Account Management community for E-commerce solutions and services, driving adoption and growth and providing subject matter expertise in support of awareness and sales to new and existing customers. Leverage and coordinate the full range of solutions to meet the needs of our UK-based E-commerce customers.
Lead significant, complex, and strategic product sales and develop product sales support (pre-sales, collateral, cost models, solution templates, case studies, competitive positioning) to drive efficiency and effectiveness of business development efforts, including commercial and operational templating.
Lead product channel development, working with teams, account management, operations, and external partners, and act as a coach to ensure the transfer of skills from retail into cross-regional teams to accelerate the adoption of E-commerce best practices in all sectors.
Accountable for product customer satisfaction as measured through POR, NPS, and net growth.
Delivery of product growth targets and sustained growth through product pipeline development and management.
Drive the product management process (including specification, road map, and continuous improvement), delivering improvements to products, sustaining competitive advantage, and enhancing market share.
Lead product development, innovation, and future investment planning (reporting to Product Board).
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