Are you ready to lead transformative change inprimary care? As the PCN Manager for Birtley and Central Gateshead PCN, youwill play a pivotal role in shaping and delivering high-quality, joined-uphealthcare for our local population. Working alongside a passionate group of GPpractices, youll drive innovation, manage strategic projects, and support thedelivery of enhanced services that make a real difference in peoples lives.
This is more than just a management role itsan opportunity to influence the future of local healthcare. Youll be joining aforward-thinking, supportive, and ambitious PCN that values collaboration,creativity, and compassion. If youre an experienced leader who thrives onbuilding relationships, solving problems, and making an impact, we want to hearfrom you.
Main duties of the job
To play a pivotal role in the delivery ofhigh-quality primary health care within Birtley and Central Gateshead PCN
Support the Clinical Director and PCN board toensure the smooth running of the PCN
To be involved in the management and developmentof the PCN
To be responsible for the production ofperformance and quality reports within the PCN and other PCN initiatives
To provide supervision and support to the he PCN Finance Manager and haveoversight of the financial systems/payments to all the practices within the PCNas required.
To manage the administrative functions of thePCN including HR, Finance, Health & Safety and Project Management.
To raise awareness at board level when there areissues regarding capacity to carry out PCN work in individual practices.
To oversee data submission and ensure that datais accurate, complete and submitted on time
Ensure the PCN is compliant with the GDPR andFOI along with other relevant legislation and professional informationmanagement standards such as GMC/BMA and LMC guidance
To represent Birtley and Central Gateshead PCNin cross organisation meetings when agreed e.g. ICB meetings and PCN managersmeetings and reporting back to the Board /PMs.
To organise PCN meetings, prepare agendas andtake and distribute the minutes and any supporting information required.
About us
Overview of Birtley and Central Gateshead Primary Care Network (PCN)
Birtley and Central Gateshead PCN is a dynamic and forward-thinking Primary Care Network made up of four well-established GP practices in the heart of Gateshead:
* Bridges Medical Practice (employing practice)
* Oxford Terrace & Rawling Road Medical Group
* Birtley Medical Group
* Second Street Surgery
Together, we care for a diverse patient population of over 40,000 people, and our collective focus is on delivering high-quality, accessible, and person-centred care. Our PCN has a strong reputation for collaborative working, innovation, and a genuine commitment to reducing health inequalities across our communities.
Our Team and Culture
Our team is made up of passionate, skilled, and supportive professionals including GPs, nurses, pharmacists, care coordinators, first contact physios, mental health practitioners, social prescribing link workers, and dedicated administrative staff. Each practice brings its own strengths, and we work closely as a network to share knowledge, ideas, and resources.
Job responsibilities
To provide day to day managerial supervision tothe Birtley and Central Gateshead PCN by leading and supporting qualityimprovement and performance Birtley and Central Gateshead Primary Care Network
To work closely with the relevant teams andpractices to support PCN implementation of agreed service changes, pathways andquality improvement
To help staff within the Birtley and CentralGateshead PCN understand and support delivery of its strategic objectives andoutcomes framework including monitoring DES/IFF
To develop and run administrative systems forBirtley and Central Gateshead collaboration projects, i.e. Extended Access andARI hubs
Manage risks, issues and actions and reportthese to the PCN Board
To be fully accountable for all projects and toensure that patient safety and quality of care is at the forefront of allprojects
To establish necessary monitoring and trackingprocesses to support the PCN
Development and maintenance of policies relatingto health and safety, information and clinical governance and standardoperating procedures.
Human Resources
Staff are our biggest and most appreciatedasset. The post-holder will be expected, as a minimum to:
Assist with HR duties in collaboration with the PMsfrom the member practices
Operationally manage specified staff within theBirtley and Central Gateshead PCN
Be responsible for ensuring the compliance ofmandatory training for staff employed within the Birtley and Central GatesheadPCN projects
To convene and lead relevant meetings, ensuringoutcomes are recorded and shared with member practices and key stakeholders
To lead on training for new staff
Develop and review Health and Safety policies inconjunction with the PMs from the member practices
Finance
As PCNs develop, clear and unequivocal finance management isessential. The post-holder will work in conjunction with the PCN Finance Managerand the Practice Managers and will:
Maintain a strategic overview of PCN finance through linemanagement of the PCN Finance Manager and monitoring of finance systems toensure PCN finances are managed effectively.
Identify clinical and organisationalimprovements to enhance and improve integrated care and services to patients
To assist in the resolution of any complaints,resolving informal complaints locally and assisting in the investigation of andresponse to formal complaints as required
Organise the procurement of equipment, suppliesand services within target budgets previously as agreed by the board.
Be aware of performance and quality indicatorsfor all aspects of Primary Care
To organise and minute relevant meetings,ensuring outcomes are recorded and shared with member practices and keystakeholders
Liaise and work with different practices on anad-hoc project basis as agreed by the board.
Data & IT
Accurate data flow, both to and from the PCN isessential in the planning of new services and in the reporting of existingservices to both the PCN constituent members and to other stake-holders. Tothis end, the post-holder should:
Secure all necessary information data andequipment from NECS, EMIS, the practices and other stakeholders in order tosupport delivery of projects
Ensure that all data necessary for ongoingreporting requirements is recorded by all staff as necessary
Evaluate and plan PCN IT implementation andmodernisation as required by the Board
Liaise with the ICB regarding systemsprocurement and IT funding
Assist with the gathering of statistics andinformation when required
Digital Transformation
Workclosely with digital leads from each practice to develop a digitaltransformation plan across the PCN.
Identifywork streams that are practice specific and those that can be rolled out acrossthe PCN
Workwith practice leads to develop and maintain social media presence for the PCN
Facilitatethe sharing of good practice across the PCN.
WorkWith the ICS to align digital strategy and agree plans as appropriate.
Workwith local delivery partners such as IT service providers and other NHSorganisations
Workwith third party/ voluntary organisations to improve digital inclusion acrossthe PCN.
Supportstaff to identify and participate in relevant training and/or professionaldevelopment opportunities that will support achievement of agreed improvements.
Adviseon innovative opportunities and support practices to maximise benefits frominnovation, through the sharing of learning and best practice
Takea data driven approach, looking at evidence and information available tosupport understanding of challenges, identify possible solutions and track theimpacts of changes that have been made.
Effectivelypresent and communicate data to practices and PCN staff at all levels toincrease understanding of operational challenges
Education
Act as Education Lead for the PCN and support collaborative learning and innovation toaddress the on-going challenges faced in Primary Care via the role of PCNEducation Lead.
These include:
Theopportunity to network, share good practice and ideas across the PCN and fromother areas via the locality PCN Education leads meeting.
Developingshared teaching across practices to help address time demands on educators,covering educator leave and the on-going challenge of estates.
Helpingto support learners and educators by signposting via the escalation pathwaysconcerns and challenges that may arise.
Improvingthe job satisfaction, development, and retention of staff within PCNs bysupporting professional development and education across the primary care team.
Developingand co-ordinating education processes for learners in collaboration with theprimary care training hubs and their respective clinical leads.
Ensuringa process is developed to collate and review and respond to feedback fromtargeted learners. Some learners will beattached to higher education institutions who have their own QA processes.Whilst the feedback from these groups can still be used, the feedback of thosenot aligned to HEIs should be targeted.
Creatingan action plan based on the educational needs of the workforce and the feedbackfrom the learners.
Completingan annual quality report for NHSE North East Workforce, Training and EducationDirectorate
Performance and Quality Indicators
The post-holder should strive for continuousimprovement, both personally and in the services that the PCN delivers. Thepost-holder should, as a minimum:
Be aware of local and national quality standardsfor all aspects of primary care
Ensure that the PCN meets all Health and SocialCare Act requirements
Assist in the production of information forclinical audit as requested by other members of staff or the Board
Work with the PCN board and ICB to validatepatient information and data, performing regular checks and quality audits
Effectively manage their own time, workload andresources
Lead and encourage significant event auditmeetings, ensuring that learning outcomes are addressed and communicated to thewider staff team
Strategy and Development
Opportunities and future development are what will drive thePCN forward successfully. As such, the post-holder should be aware of theseopportunities and report them to the clinical directors and at board meetingsas appropriate. As aminimum they should:
Identify clinical and organisationalimprovements to enhance and improve integrated care and services to patients
Represent the Board at any external meetings asrequested by the Board, taking the Boards view forward
Report back to the Board after these meetings
Explore all possibilities for future developmentwith outside agencies
Health and Safety
Assisting in promoting and maintaining their ownand others health and safety and security as defined in the PCN and practiceHealth and Safety Policies.
Using personal security systems within theworkplace according to practice guidelines
Identifying the risks involved in workactivities and undertaking such activities in a way that manages those risks
Making effective use of training to updateknowledge and skills
Using appropriate infection control procedures,maintaining work areas in a tidy and safe way and free from hazards.
Actively reporting of health and safety hazardsand infection hazards immediately when recognised
Keeping own work areas and general/ patientareas generally clean, assisting in the maintenance of general standards ofcleanliness consistent with the scope of the job holders role
Demonstrate due regard for safeguarding andpromoting the welfare of children and adults
Reporting any potential risks identified andwith due regard to the Whistleblowing Policy
Personal & Professional Development
Participation in an annual individualperformance review, including taking responsibility for maintaining a record ofown personal and/or professional development
Taking responsibility for own development,learning and performance and demonstrating skills and activities to others whoare undertaking similar work
Taking responsibility for maintaining a recordof own personal development
Working with management on any new trainingrequirements
Communication
Communicate effectively with other team members.
Communicate effectively with patients andcarers.
Recognise peoples needs for alternative methodsof communication and respond accordingly
Contributing to the Implementation of Services:
Develop new policies, standards, SOPs andguidelines as required.
Discuss with other members of the team how thepolicies, standards and guidelines will affect own work
Participate in audit where appropriate
Person Specification
Personal Attributes
* Ability to work flexibly to meet PCN demands
* Committed to personal and team development and agencies.
* Ability to work on own initiative and as part of a team
* Ability to establish and maintain working relationships with relevant stakeholders and key staff.
* Excellent organisational and time management skills with
* the ability to cope with a busy working environment, with periods of interruption throughout the day
* Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload
* Commit to a DBS Check
* The ability to fulfil the travel requirements of post
Experience
* Management / leadership experience
* Understanding of, and commitment to, equality, diversity and inclusion
* Knowledge of IT systems to include the ability to use word processing skills, emails and internet
* An understanding of the nature of general practice and Primary Care Networks
* Ability to build and maintain relationships whilst maintaining appropriate professional boundaries
* Excellent verbal communication skills with the ability to communicate effectively at all levels inc. patients and carers, specialist services, GPs and colleagues.
* Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences
* Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector
* Experience of using EMIS clinical system
* Good technical literacy of Microsoft Applications e.g. Word, Excel, and Access etc.
* HR experience, including having difficult conversations
* Finance / payroll experience
Qualifications
* Educated to GCSE or equivalent (GCSE Maths & English C or above)
* Demonstrable commitment to professional and personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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