Description
The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. Though your experience and expertise you will be a role model to the team and actively support the store management with activities as required.
Key Accountabilities
1. Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage
2. Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
3. Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty
4. Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
5. Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
6. Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.
7. Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
8. Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company
9. Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives
10. Follow Company grooming, accordingly with AMQ standards and policies
11. Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed
12. Demonstrate a thorough understanding of the company’s policies
Key Requirements
13. You will be able to demonstrate the desired Alexander McQueen behaviours
14. Proven experience in a similar role within fashion retail companies or customer service-related field
15. Proven ability to drive and exceed individual and store KPIs
16. Possesses genuine interest in fashion and follows industry trends/news
17. Team-player mentality
18. Strong verbal and written communication skills
19. Strong selling skills and ability to overcome objections
20. Client centric approach and an entrepreneurial spirit
21. Ability to work in a fast moving and dynamic environment
22. Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc
23. Ability to use digital retail tools and CRM
24. Ability to be mobile for extended periods of time
Job Type
Fixed Term (Fixed Term)
Start Date
2025-01-01
Schedule
Full time
Organization
Alexander Mcqueen Trading