We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing natural, great service.
* Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training received to ensure safe work practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate pay.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the 'think 25' policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running the shift in the absence of the Shift Leader and Store Manager.
* Following all training to ensure safety and compliance.
If the store has a Post Office Local
Your duties will include the daily operations of the post office, requiring a background check. Failure to pass this check will result in withdrawal of the job offer.
Flexible Working
We welcome discussions about flexible working arrangements to support your personal circumstances and needs.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
• Customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.
We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive, accessible recruitment process.
Please Note
Applicants must have passed the school leaver’s age. For details, click here.
Benefits include
* Discounts at One Stop, Tesco, F&F Clothing, Tesco Mobile, Tesco Bank, and more
* Health and wellbeing benefits such as free eye care, health checks, and mental health support
* Retirement and savings schemes
* Flexible working options
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