QAA (Quality Admin Assistant) Entry Level
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We’re a feel-good fashion brand making style accessible and fun for over 55 years, available on our website, mobile app, and in over 300 stores across the UK.
Our values—playing to win, being customer obsessed, and fostering teamwork—are at the heart of delivering That New Look Feeling for our customers and colleagues.
The Role:
Provide comprehensive administrative support to the relevant Quality Team.
What’s in it for you:
* 40% staff discount plus discounts for friends & family throughout the year
* Access to our reward platform for external discounts and offers
* Virtual GP access for you and your children, allowing consultations at your convenience
* Life assurance coverage from day one
* Option to buy additional holiday entitlement
* Extra paid day off on your birthday
* Enhanced maternity, paternity, and adoption leave, plus shared parental leave
* Interest-free season ticket loans for your commute
* Cycle2Work scheme to promote eco-friendly travel and savings
* Partnerships with the Retail Trust and Fashion & Textile Children’s Trust
What you’ll be doing:
Fit/Quality Support
* Attend fit sessions and provide administrative support before, during, and after
* Process product comments and photographs post-fit session
* Complete production sample approvals
* Measure samples according to standards/specifications
* Understand specification sheets and test reports
* Support testing during sealing cycles
* Handle quality, fit, and testing inquiries internally and externally
* Resolve basic queries and issues
Returns Management
* Monitor returns reports for quality issues and report findings
* Compile weekly returns data into annual spreadsheets
* Analyze data to identify trends
* Request and process samples from distribution centers and stores
* Create reports and present findings
* Stay informed about competitors’ product quality and fit
* Understand customer profiles and returns reporting functions
* Conduct store visits and competitor shop analysis
* Identify problems and propose solutions
Department Support
* Manage post and correspondence
* Handle calls and emails
* Proactively address department inquiries
* Support colleague development through training and guidance
* Coordinate wearer trials and analyze data
Who you are:
* Precise in fit comments and communication
* Skilled in analyzing specifications and test reports
* Capable of detailed returns analysis
* Knowledgeable in benchmarking and providing recommendations
* Basic problem-solving skills
Why New Look?
We care about you and the planet, believing fashion can be a positive force. We celebrate diversity and inclusion, fostering an inclusive culture. We invest in your development through training, support flexible working patterns, and are committed to your growth. We’re eager to discuss any specific work pattern you have in mind.
Please submit your CV in a simple format, such as Microsoft Word, to ensure a smooth application process.
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