Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Customer Service Advisor on a full-time permanent basis Culture and Environment Our client is a dynamic, future-focused organisation built on strong values and a genuine commitment to people. They invest continuously in their teams, creating opportunities for growth while driving sustainable success. With an inclusive and supportive culture, they encourage innovation, collaboration, and professional development at every level. Their brand-new, state-of-the-art workplace offers a bright, open-plan environment designed to spark creativity, boost productivity, and inspire excellence. This is a place where ambition thrives, achievements are recognised, and people are truly valued. Personality We are looking for a self-motivated and highly organised individual who is personable, professional, and approachable. The ideal candidate will be an excellent communicator with strong organisational skills, able to manage multiple tasks effectively while maintaining attention to detail. Above all, they will have exceptional customer service skills, consistently delivering the highest standard of personal service. In this role, you will be key to providing outstanding support and ensuring the smooth day-to-day running of the department. Package and benefits Monday to Friday 9am 5pm Pension 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year Healthcare All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24-hour confidential helpline on various issues. On completion of the 6-month probationary period, the healthcare cash plan is available Holiday Entitlement 23 days holiday plus 8 statutory bank holidays. After 3 years service, this increases to 24 days plus BH and at 6 years service it increases again to a maximum of 25 days plus BH. After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation. Life Assurance 2x annual salary Free onsite parking Incredible core company values Job Role: Answering Switchboard overflow Taking calls and dealing with all enquiries /email enquiries from our customers/ the external sales team and the general public Processing internet orders/ email orders and running credits using Sage and our in-house systems Filing all paperwork on to our archive system and processing sample requests and internal picks Booking in deliveries for customers who require it Preparing quotes in Sage and in-house systems Providing information on part numbers etc. and some basic technical details Setting up customers for online ordering Promotions and mailshots for customers in designated areas Dealing with the carriers, chasing deliveries and obtaining PODs Maintaining customer database to keeping contact details updated Overseeing forward orders, call offs and projects for your customers Monitoring customers orders, deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts Working with other departments to ensure excellent efficient service from initial enquiry to despatch and after care service Entry of all debit notes, both emailed and posted, on to our in-house system Monitoring Returns email inbox and ensuring all queries are dealt with promptly Scanning debits and corresponding paperwork on to our archive system Dealing with all incoming debit queries both internal and external Liaising with carriers and Quality department in organising collection of faulty goods Liaising with External Sales team on stock cleanse debits and compensating orders and resolving aged debit queries Investigating price queries with Customer Service, and the Commercial team Co-ordination of faulty returns and liaising with Quality departments on fault testing Liaising with Credit Control on any returns that are holding up invoice payments to assist with a resolution Regularly chase all outstanding returns/queries by phone and email Producing and monitoring reports, regularly update log histories on outstanding debits and meet targets and deadlines to resolve Scanning and validating documents on to our archive system Covering for the Bespoke Product Team in the creation and completion of works orders to rework a product Skills and experience: Ability to deal with difficult customers, always remaining calm and professional Ensure accuracy and efficiency at all times Have the initiative to find a resolution to any problems that may arise Work well as a team and independently Able to manage own workload and effectively manage own time Should be flexible and adaptable, understanding what to prioritise in this varied role Willing to cover holidays and absences of wider team members Have previous experience in an Administration/Customer Service role A basic knowledge of Word, Outlook, Excel and Sage would be beneficial but full training will be given Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.