Credit Controller Location: Brentford, West London (Office-based) Salary: £28,000 to £32,000 per annum Contract: Full-time, Permanent Working hours: Monday to Friday Start date: Immediate Profile Self-motivated, enthusiastic, and committed to delivering a high standard of credit control. Possesses good interpersonal and communication skills, with the ability to manage accounts professionally and persistently. Supports cash flow, debtor days, and ledger accuracy through a hands-on, organised approach. Comfortable working within established credit control processes and escalating issues appropriately. Skills • Chasing high-volume and value B2B and B2C accounts by phone and email • Supporting UK-based customer accounts, with exposure to international customers where required • Posting receipts to the sales ledger and allocating payments from BACS and remittance advice • Running and collating invoices and credit notes • Monitoring debtor balances and following up overdue accounts • Assisting with setting up payment plans in line with internal guidelines • Investigating and resolving customer queries and discrepancies • Maintaining accurate records of account activity and customer contact • Keeping unallocated cash to a minimum • Supporting month-end debtor reporting and reconciliations • Using Microsoft Excel for basic reporting and tracking • Working with internal teams to resolve account issues efficiently • Escalating complex or long-overdue accounts to senior team members when required Qualities • Tenacious and persistent • Organised and methodical • Proactive and reliable • Approachable team player • Patient and understanding • Tactful and diplomatic • Attention to detail • Able to work in a fast-paced environment • Professional and calm under pressure IT Skills • Experience using accounting or sales ledger systems such as Sage, SAP, or similar • Microsoft Excel at a working level for reports and tracking • Confident using Outlook for email correspondence Role Responsibilities • Support the full accounts receivable process under the direction of senior team members • Ensure timely and effective collection of outstanding balances • Maintain accurate and up-to-date customer account records • Communicate professionally with customers to resolve payment issues • Adhere to internal procedures, controls, and confidentiality requirements • Contribute positively to team performance and service standards What We Offer • Competitive salary within the not-for-profit sector • Immediate start available • Stable, full-time, office-based role in Brentford, West London • Supportive finance team environment • Opportunity to develop credit control skills and progress within the organisation