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Job Description
Job title – 2nd Line Technical Support Analyst
Location – London, SE1 (5 days in office)
Contract – Temporary, 3-Month Full-Time
Start Date – Asap
About the Role
We’re looking for a confident and experienced 2nd Line Technical Support Analyst to join a busy service delivery team on a full-time, onsite basis for a 3-month assignment.
This role involves providing responsive and professional 2nd line technical support across desktop systems and devices, while occasionally covering the service desk as needed to maintain service levels. You’ll be part of a customer-focused team delivering reliable support to users, including VIPs, across a variety of IT systems and services.
Key Responsibilities:
1. Provide 2nd line support and escalate complex incidents as needed
2. Resolve incidents and service requests in line with SLAs
3. Deliver high-quality technical support and maintain customer satisfaction
4. Support hardware and software installations, changes, and patching
5. Manage new starter/leaver setups and change requests
6. Update asset records and ensure accurate documentation
7. Cover service desk operations when required
8. Support project delivery and contribute to wider IT initiatives
9. Ensure compliance with IT security policies and procedures
Skills & Experience Required:
10. Proven 2nd line desktop support experience
11. Strong customer service approach with excellent communication skills
12. Ability to work to SLA targets, manage multiple tasks and prioritise effectively
13. Comfortable working with VIP users and providing a high-touch service
14. Experience supporting desktop environments, hardware, and software rollouts
15. Good understanding of IT security best practice
16. Able to document activity and update asset/incident records accurately
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to [emailprotected] #J-18808-Ljbffr