Domestic SupervisorLocation: Hereford County HospitalHours: 30 hours per weekPay: £14.05 per hourLead with purpose. Make a difference every day.We're looking for a dedicated and people‑focusedDomestic Supervisorto support the delivery of a clean, safe and welcoming environment for patients, visitors and staff atHereford County Hospital. Your leadership will directly contribute to infection prevention, patient experience and the smooth running of clinical services.If you take pride in high standards, enjoy developing others and thrive in a fast‑paced environment, this role offers a meaningful and rewarding opportunity.What you'll be doingLeading the Domestic TeamSupervising, motivating and supporting a team of domestic cleanersManaging rosters, work schedules and resource allocationTraining, coaching and developing team membersMonitoring performance, attendance and professional conductInterviewing and welcoming new employeesDelivering a High‑Quality Cleaning ServiceEnsuring all areas meet the2007 National Specifications for CleanlinessMonitoring standards using IT‑based auditing systemsResponding quickly to ad‑hoc cleaning requests and emergenciesManaging cleaning materials, consumables and equipment to minimise wasteEnsuring compliance with Trust and Sodexo policies, including infection prevention and controlCustomer Care & CommunicationBuilding strong relationships with ward managers, matrons and service usersCommunicating clearly, politely and professionallyDemonstrating compassion, empathy and a positive attitudeProtecting patient privacy, dignity and confidentialitySupporting a positive patient experience through visible, proactive serviceHealth, Safety & ComplianceEnsuring safe systems of work, COSHH, fire safety and hygiene standards are metReporting accidents, near misses and health & safety concernsUsing PPE and equipment safelyCompleting required audits, documentation and trainingEncouraging team participation in mandatory training programmesWhat we're looking forEssentialNEBSS Certificate / NVQ Level 2BICSc CPSSFood Hygiene qualificationHealth & Safety awarenessMinimum 2 years' experience in a cleaning teamSupervisory or management experienceStrong communication and customer service skillsAbility to work independently and professionally in changing situationsGood organisational and time‑management skillsComputer literacyPhysically able to push cleaning trolleys and move light furnitureCompassion, empathy and respect for othersDesirableExperience in a healthcare environmentExperience in a customer‑facing roleInstitute of Environmental Health Officers Basic Food Hygiene certificateKey Performance ExpectationsConsistently delivering high‑quality cleaning standardsMeeting contract, performance and financial targetsAchieving high levels of patient and staff satisfactionEnsuring full compliance with Trust, Company and statutory regulationsAdditional InformationThis role requires a satisfactory criminal record check. Duties may be reviewed and amended to meet the needs of a changing environment.About SodexoAt Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We're a Disability Confident Leader employer.We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click here to read more about what we do to promote an inclusive culture.Sodexo Disability, Ability network, So Together, Generations and Origins.