Job summary
We are looking to recruit a Medicines Administrator that provides support to our GPs, Pharmacist, and ACP in the receipt and preparation of prescriptions for our patients.
You will be the main point of contact for Patients and the MOLs (Medicines Order Line) enquiries about their prescriptions, so resilience is important.
You will be liaising on sensitive medical information, so a caring customer service communication style is essential. You will be resolving medication issues and so initiative is important.
To thrive in this role, you will enjoy the challenge of lots of moving parts that require you to use your exceptional organisational and prioritising skills, combined with top level attention to detail. Problem solving on a day-to-day basis on issues relating to your work, you will also enjoy working closely as a Team to achieve shared objectives and ensure daily priorities are delivered. Patients expect a high standard of service and outstanding customer service, so working as a team to meet and manage these expectations is vital.
Main duties of the job
Your core responsibilities will include:
* Process repeat prescription requests from patients, pharmacies, Medicine Order Line, in line with practice policies.
* Ensure prescriptions are accurately prepared and available for GP approval within appropriate timeframes.
* Manage electronic and paper prescription requests, ensuring compliance with Electronic Prescription Service (EPS) protocols.
* Identify and prevent over-ordering of medications, highlighting discrepancies to the prescribing team.
* Assist in drug monitoring, ensuring compliance with agreed protocols and safety guidelines.
* Support pharmacists with medicines management safety audits.
* Manage medication changes following hospital discharge or specialist advice.
* Book patient appointments for medication reviews and monitoring.
About us
Park Lane Surgery is a small, but busy GP practice; based in the rural area of Allestree, Derby, with over 8400 patients and 4 GP partners.
We are forward thinking and pro-active, always aiming to maintain the highest standards of practice, to deliver excellent care to our patients as well as protecting the safety and well-being of staff.
The way that we work is continually evolving, especially so in the last couple of years. We adapt quickly to new ways of working and embrace improvements to practice processes and technology as they become available.
We are also part of a forward thinking and dynamic Primary Care Network and benefit from a wide group pf ARRS roles including Pharmacists, Social Prescribers, Physiotherapists and supported by a team of Care Coordinators.
We are a medical student teaching practice, teaching all years from 1 to 5 at various times throughout the year.
A strong work ethic and a sense of humour are essential.
Details
Date posted
12 February 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A
Job locations
Park Lane Surgery
2 Park Lane
Allestree
Derby
DE22 2DS
Job description
Job responsibilities
The Medicines Management Administrator will provide essential support to GPs, Pharmacists, Advanced Nurse Practitioners (ANPs), and Nurse Prescribers in managing prescriptions and medicine-related enquiries. The role involves liaising with patients and external organisations such as the Medicines Order Line (MOL), ensuring efficient and safe medication management. Exceptional organisational, communication, and problem-solving skills are required to manage multiple responsibilities in a dynamic healthcare environment.
Key Responsibilities
Prescription Administration
* Process repeat prescription requests from patients, pharmacies, and MOL in line with practice policies.
* Ensure prescriptions are accurately prepared and available for GP approval within appropriate timeframes.
* Manage electronic and paper prescription requests, ensuring compliance with Electronic Prescription Service (EPS) protocols.
* Identify and prevent over-ordering of medications, highlighting discrepancies to the prescribing team.
* Assist in drug monitoring, ensuring compliance with agreed protocols and safety guidelines.
* Support pharmacists with medicines management safety audits.
* Manage medication changes following hospital discharge or specialist advice.
* Book patient appointments for medication reviews and monitoring.
Communication and Patient Interaction
* Serve as the primary point of contact for patients regarding medication queries.
* Provide clear explanations to patients on prescription processes and EPS.
* Liaise with pharmacies and external healthcare providers to streamline prescription services.
* Handle patient enquiries efficiently via telephone, email, and face-to-face interactions.
* Educate patients on medication waste reduction and responsible prescribing.
Data and Information Management
* Maintain accurate records on the clinical system, ensuring compliance with data protection regulations.
* Conduct audits and run reports to support prescription service improvements.
* Update patient records with medication changes and review dates.
Quality and Compliance
* Ensure adherence to policies on controlled drug prescriptions and restricted items.
* Report and support investigations into prescription-related incidents.
* Contribute to maintaining high standards of care by identifying areas for improvement.
* Uphold confidentiality and data protection principles in all interactions.
Teamwork and Professional Development
* Work collaboratively with the wider practice team to ensure efficient medicines management.
* Provide support and training to new staff regarding prescription processes.
* Participate in team meetings and contribute to service development initiatives.
* Undertake training and development opportunities to enhance knowledge and skills.
Additional Information
* This role requires flexibility to adapt to service demands and changing healthcare priorities.
* The post-holder must adhere to the policies and procedures of Greater Derby Primary Care Network, including safeguarding, confidentiality, and health and safety regulations.
* A commitment to equality, diversity, and inclusion is essential.
* The post is subject to a satisfactory DBS check and references.
This job description is intended as a guideline and may be subject to change in consultation with the post-holder to meet evolving service needs.
Job description
Job responsibilities
The Medicines Management Administrator will provide essential support to GPs, Pharmacists, Advanced Nurse Practitioners (ANPs), and Nurse Prescribers in managing prescriptions and medicine-related enquiries. The role involves liaising with patients and external organisations such as the Medicines Order Line (MOL), ensuring efficient and safe medication management. Exceptional organisational, communication, and problem-solving skills are required to manage multiple responsibilities in a dynamic healthcare environment.
Key Responsibilities
Prescription Administration
* Process repeat prescription requests from patients, pharmacies, and MOL in line with practice policies.
* Ensure prescriptions are accurately prepared and available for GP approval within appropriate timeframes.
* Manage electronic and paper prescription requests, ensuring compliance with Electronic Prescription Service (EPS) protocols.
* Identify and prevent over-ordering of medications, highlighting discrepancies to the prescribing team.
* Assist in drug monitoring, ensuring compliance with agreed protocols and safety guidelines.
* Support pharmacists with medicines management safety audits.
* Manage medication changes following hospital discharge or specialist advice.
* Book patient appointments for medication reviews and monitoring.
Communication and Patient Interaction
* Serve as the primary point of contact for patients regarding medication queries.
* Provide clear explanations to patients on prescription processes and EPS.
* Liaise with pharmacies and external healthcare providers to streamline prescription services.
* Handle patient enquiries efficiently via telephone, email, and face-to-face interactions.
* Educate patients on medication waste reduction and responsible prescribing.
Data and Information Management
* Maintain accurate records on the clinical system, ensuring compliance with data protection regulations.
* Conduct audits and run reports to support prescription service improvements.
* Update patient records with medication changes and review dates.
Quality and Compliance
* Ensure adherence to policies on controlled drug prescriptions and restricted items.
* Report and support investigations into prescription-related incidents.
* Contribute to maintaining high standards of care by identifying areas for improvement.
* Uphold confidentiality and data protection principles in all interactions.
Teamwork and Professional Development
* Work collaboratively with the wider practice team to ensure efficient medicines management.
* Provide support and training to new staff regarding prescription processes.
* Participate in team meetings and contribute to service development initiatives.
* Undertake training and development opportunities to enhance knowledge and skills.
Additional Information
* This role requires flexibility to adapt to service demands and changing healthcare priorities.
* The post-holder must adhere to the policies and procedures of Greater Derby Primary Care Network, including safeguarding, confidentiality, and health and safety regulations.
* A commitment to equality, diversity, and inclusion is essential.
* The post is subject to a satisfactory DBS check and references.
This job description is intended as a guideline and may be subject to change in consultation with the post-holder to meet evolving service needs.
Person Specification
Experience
Essential
* Experience in medicines administration within a pharmacy, hospital, or general practice setting
* Proficiency in clinical IT systems (e.g. SystmOne) and Microsoft Office (Word, Excel, Outlook)
* Strong organisational and prioritisation skills with attention to detail.
* Excellent communication and customer service skills
* Ability to manage workload effectively and work under pressure
* Knowledge of EPS and medicines ordering processes
* Ability to liaise professionally with patients, healthcare professionals, and external organisations
Desirable
* Experience in general practice and an understanding of primary care operations
* Knowledge of Quality and Outcomes Framework (QOF) and medicines management best practices
* Experience conducting medicines audits and managing prescription safety procedures
Qualifications
Essential
* GCSE (or equivalent) in English and Maths at Grade C or above
Desirable
* NVQ Level 2 or 3 in Pharmacy Services or Customer Service
Person Specification
Experience
Essential
* Experience in medicines administration within a pharmacy, hospital, or general practice setting
* Proficiency in clinical IT systems (e.g. SystmOne) and Microsoft Office (Word, Excel, Outlook)
* Strong organisational and prioritisation skills with attention to detail.
* Excellent communication and customer service skills
* Ability to manage workload effectively and work under pressure
* Knowledge of EPS and medicines ordering processes
* Ability to liaise professionally with patients, healthcare professionals, and external organisations
Desirable
* Experience in general practice and an understanding of primary care operations
* Knowledge of Quality and Outcomes Framework (QOF) and medicines management best practices
* Experience conducting medicines audits and managing prescription safety procedures
Qualifications
Essential
* GCSE (or equivalent) in English and Maths at Grade C or above
Desirable
* NVQ Level 2 or 3 in Pharmacy Services or Customer Service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Park Lane Surgery
Address
Park Lane Surgery
2 Park Lane
Allestree
Derby
DE22 2DS
Employer's website
(Opens in a new tab)
Employer details
Employer name
Park Lane Surgery
Address
Park Lane Surgery
2 Park Lane
Allestree
Derby
DE22 2DS
Employer's website
(Opens in a new tab)