Job Summary
Mendlesham Medical Group (Mendlesham Health Centre & Manor Farm Surgery) is looking to recruit two prescription clerks/pharmacy hatch assistants to join our busy dispensary team, supporting an important service at the heart of patient care.This is apart-time role offered on 20 hours per week (working pattern to be agreed).
The role is a mix ofpatient-facing hatch dutiesandprescription administration, helping to ensure repeat prescriptions and prescription queries are dealt with safely, accurately and within required timescales.
Full training will be provided.
Main duties of the job
Process repeat prescription requests, ensuring these are actioned within72 hours.
Check and respond to prescription requests received via email and other approved methods.
Deal with prescription queries from patients, community pharmacies, nursing homes and district nurses.
Keep repeat prescribing information accurate and up to date on the clinical system (SystmOne).
Send medication review letters and support the recall process where required.
Arrange prescribing-related monitoring, including blood tests (viaICE) and blood pressure checks.
Support the dispensary hatch service, serving patients collecting prescriptions and medication.
Liaise with the clinical team regarding prescription and medicine management queries.
Assist with prescribing incentive work, including reports and letters, in line with guidance.
Provide general dispensary administration and support the wider team as required.
Work flexibly across both sites and maintain up-to-date knowledge of prescribing guidance and practice procedures.
About Us
Mendlesham Medical Group is a friendly, rural GP practice based across two sites Mendlesham Health Centre and Manor Farm Surgery, located approximately four miles apart. We provide care to around 7,800 patients and are proud to offer a supportive and welcoming environment for both patients and staff.
Our team includes GP Partners, salaried GPs, a Nurse Practitioner, and experienced nursing, dispensary and administrative teams who work closely together to provide high quality, patient-centred care.
Why work with us?
We are a close-knit practice where teamwork is genuinely valued. The dispensary plays a central role in supporting our patients, and we are looking for people who take pride in providing a helpful, efficient and safe service.
You will be joining a supportive team where training is provided, questions are encouraged, and staff are valued. The role offers variety, patient contact, and the opportunity to build skills across both dispensary administration and hatch duties.
What We Offer:
Supportive working environment and full training provided
NHS Pension Scheme
On-site parking
Opportunity to develop skills within a busy dispensary team
A varied role across two practice sites
Details
Date posted
16 February 2026
Pay scheme
Other
Salary
£24,784 a year - pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
29384
Job locations
The Health Centre, Chapel Rd
Mendlesham
Stowmarket
Suffolk
IP14 5SQ
Job Description
Job responsibilities
If you would like to find out more information about thisrole, please see the attached job specification.
Job Description
Job responsibilities
If you would like to find out more information about thisrole, please see the attached job specification.
Person Specification
Essential
Experience
Possess experience of working in a busy, public environment.
Applicants with a pharmacy or dispensary background would be an advantage.
Be flexible, with a positive attitude.
Demonstrate good team working and communication skills.
Demonstrate an excellent standard of patient care.
General practice experience and knowledge of SystmOne would be an advantage.
Person Specification
Essential
Possess experience of working in a busy, public environment.
Applicants with a pharmacy or dispensary background would be an advantage.
Be flexible, with a positive attitude.
Demonstrate good team working and communication skills.
Demonstrate an excellent standard of patient care.
General practice experience and knowledge of SystmOne would be an advantage.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
The Health Centre, Chapel Rd
Mendlesham
Stowmarket
Suffolk
IP14 5SQ
Employer's website
(Opens in a new tab)
Employer details
Employer name
Primary Care Careers
Address
The Health Centre, Chapel Rd
Mendlesham
Stowmarket
Suffolk
IP14 5SQ
Employer's website
(Opens in a new tab)
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