West Gorgie Parks, Edinburgh EH14 1UT, UK
Caledonian Heating & Plumbing Ltd are now recruiting for a Helpdesk Administrator to join the team based in Edinburgh, EH14 1UT!
Helpdesk Administrator
What’s in it for you?
We are a busy and growing commercial heating & plumbing company looking for a proactive and organised Helpdesk Administrator to join our team in Edinburgh!
This is a key role at the heart of our operations — you’ll be the first point of contact for clients, ensuring jobs are logged and scheduled efficiently, supporting our engineers, and keeping everything running smoothly behind the scenes – If you’re highly organised, great with people, and thrive in a fast-paced environment, this could be the role for you!
What you’ll be doing:
• Acting as the first point of contact for clients via phone and email, logging and managing service requests.
• Coordinating engineers’ schedules, allocating jobs, and tracking progress through our CRM system.
• Supporting the finance team with invoicing, purchase orders, and follow-ups.
• Maintaining accurate records, documentation, and reports.
• Assisting with general office administration and supplier liaison.
• Helping drive improvements in processes and customer service.
What we’re looking for:
• Experience in a helpdesk, service coordination, or admin role (ideally in facilities management, construction, or building services).
• Excellent organisational skills and ability to multitask under pressure.
• Strong communicator — confident over the phone and in writing.
• Comfortable using CRM/job management systems and Microsoft Office.
• A proactive, problem-solving team player.
Desirable: Experience in commercial heating, plumbing, or property maintenance. Familiarity with job management systems such as BigChange.
Join a friendly, growing team where your role makes a real impact!
Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG
Company Reg No. - SC372990 | VAT Reg No. - GB986160980
#J-18808-Ljbffr