Join Our Team as a Customer Service Support Executive! 7-Month Fixed Term Contract/ Monday - Friday, 9am – 5pm/ London Gatwick Airport We have an exciting opportunity for a Customer Service Support Executive to join our team at London Gatwick Airport. Reporting directly to the Customer Service Manager, this role is central to ensuring customer issues are handled professionally, efficiently, and with care. This is a hands-on role for someone who thrives on problem-solving, collaboration, and making a positive impact on customer experience in a complex operational environment at one of Europe's most dynamic transport hubs. Key Responsibilities: Supporting and deputising for the Customer Service Manager across all customer service matters. Managing customer complaint cases on our CRM system, ensuring they are handled efficiently and within agreed timescales. Reviewing valet damage claims, providing clear decisions and rationale to enable accurate customer responses. Preparing and submitting referrals to the Accident Management provider, including instructions on accepted damage and exclusions. Providing supporting evidence (entry photos, investigation outcomes, VAT receipts, entry/exit times) to enable effective customer communication. Responding to CRM system tasks relating to booking queries, receipt requests, and payment chargebacks. Liaising with Operational Managers and Duty Managers to investigate complaints and agree appropriate actions. Working with accident management suppliers, repairers, and insurers on damage claims, including those above excess thresholds. Raising purchase orders in our CRM system for damage-related repair and hire costs. Coordinating airport incident reports and escalating serious or reputationally sensitive issues to senior management without delay. Liaising with Business Operations, Fleet & Risk teams, and the SHEQ Advisor on public liability, damage, and theft claims. Maintaining strong working relationships with Gatwick Airport Limited (GAL) senior stakeholders to resolve ongoing issues collaboratively. Supporting ad-hoc reporting, presentation development (including new initiatives), and seasonal agency staff training and inductions. Who You Are: An excellent communicator with strong organisation and planning skills. Proactive, detail-focused, and solutions-driven. Professional, discreet, and confident working with senior stakeholders. Customer-focused, with a genuine “want to help” attitude. Confident using Microsoft Office, particularly Excel, for reporting and analysis. This is a great opportunity to play a key role within a high-profile airport operation, supporting customer experience and operational resilience during our busiest period. Ready to make an impact? Apply today.