Customer Service Administrator £24,500 - £27,000 per annum Ongar, Essex Monday - Friday, 08:30am - 5:30pm *MUST drive and have access to a vehicle* A fantastic opportunity has arisen to join a well‑established, family‑run business in Ongar. Our award‑winning client is seeking a motivated Customer Service Administrator to join their fast‑paced team. This role suits someone who thrives in a reactive environment, enjoys multi‑tasking, and takes pride in delivering outstanding customer service. Responsibilities: First point of contact for customer and engineer enquiries * Handle queries quickly and professionally * Create and update jobs on the CRM system * Schedule engineers and plan daily routes * Keep job statuses accurate and up to date * Deliver excellent service throughout the customer journey * Build and maintain customer relationships * Liaise with internal departments to support workflowRequirements: Previous customer service experience * Experience scheduling engineers (advantageous, not essential) * Confident using Microsoft Office (Word, Outlook, Excel) * Strong written and verbal communication skills * Proactive, organised, and professional approachBenefits: Clear opportunities for career progression * Regular employee appreciation initiatives * 28 days holiday (including bank holidays) * Birthday day off * Ongoing training and developmen...