Researcher at Broadgate Search, Part of Trinnovo Group
We are partnered with a high‑growth bank looking for a Quality Assurance Senior Analyst. The role requires someone to complete quality assurance reviews to ensure policies and procedures are being followed.
Responsibilities
* Conduct quality assurance reviews across operational areas, including Customer Service, Payments, and Financial Intelligence
* Assess adherence to policies, procedures, and regulatory standards through detailed case file and process reviews
* Identify risks, control gaps, and areas for improvement, providing clear recommendations to enhance quality and efficiency
* Prepare management information and quality reporting for senior leadership and committee review
* Deliver feedback and support training initiatives to improve performance and reinforce best practices
* Contribute to the ongoing development of a robust quality control framework and continuous improvement culture
Requirements
* Proven experience in Operational Quality Assurance within a financial institution or similar regulated environment
* Strong understanding of the UK financial services regulatory landscape
* Skilled in providing structured feedback and producing management information for senior stakeholders
* Excellent attention to detail, analytical mindset, and ability to work independently with minimal supervision
* Collaborative approach with strong communication skills and a commitment to continuous improvement
Apply with us today!
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