Job Title: Client Experience Specialist Location: Hybrid, 3 days in office in Wrexham Remuneration: £27,000 to £31,000 DOE Contract Details: Permanent Responsibilities: - Become the go-to expert on our client's journey, understanding the clients organisation's history, methodology, systems, and products to provide top-notch support. - Guide clients in leveraging our products and services, ensuring they receive clear, proactive support through both verbal and written communication. - Collect and relay client feedback to relevant teams to drive improvements, reduce churn, and boost product adoption. - Create and maintain high-quality educational resources and evergreen content to facilitate seamless product adoption and ongoing client engagement. - Deliver engaging digital demonstrations and contribute to automating product walkthroughs to enhance usability. - Resolve client queries efficiently via the Help Centre, case management, phone, or video calls, adopting a solution-focused approach. - Identify client needs proactively and introduce relevant product features and services to enhance their experience and drive value. - Maintain consistent communication with clients and collaborate with internal teams for timely issue resolution and continuous service improvement. - Conduct regular check-ins with client accounts, identify upselling opportunities, and strengthen long-term relationships. - Recognise growth oppo...