Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK's leading later life lending company.
We are hiring for an Administrator to join our business. If you love dotting the i's and crossing the t's, checking for accuracy and quality, then this is an opportunity to start your career within a busy Estate Planning team. Day-to-day you will be supporting customers over the telephone, inputting and collating Will and Lasting Power of Attorney (LPA) supporting documents, opening and distributing incoming mail, scanning documents to solicitors, photocopying, managing stationery and timely dispatching client documents.
Main duties and responsibilities:
Inputting, collation and dispatch of Will and Lasting Power of Attorney (LPA) supporting documents.
Fielding inbound customer calls for support and queries, and making outbound calls to provide customers with updates
Opening and distributing incoming mail, scanning documents to solicitors, photocopying and topping up stationery and ordering same.
Fully supporting Estate Planners in timely and accurate dispatch of client documents as directed.
Maintaining exceptional quality of work in order to meet agreed business targets and also to meet the Society of Will Writers (of which we are members) Code of Conduct.
Liaising with key stakeholders to the business to maintain quality relationships.
Experience, Skills and Behaviour's we value;
Accuracy and attention to detail is essential.
Comfortable using Microsoft packages such as Word, Excel.
Prioritising and organizational skills, working to deadlines.
Supportive and enjoys working as part of a team.
Excellent verbal and written communication.
Committed to quality; highly compliant.
Most of all we look for people who display and work around the core values of our business:
Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops
Benefits:
23 days holiday, plus bank holidays. Rising to 28 days based on length of service
Additional holiday purchase scheme
1 charity day
Enhanced pension contribution
Simply Health cashback plan
Life Assurance
Enhanced maternity and paternity
Plus many more!
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