Learning & Development Consultant
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Newcastle is preferred; the role may be based at any Lycetts office (Edinburgh, Oxfordshire, London). Hybrid working (2 days per week from home) available upon successful completion of probation.
About The Role
Lycetts Insurance Brokers, part of Benefact Group, is looking for a Learning & Development Consultant. In this key role you will oversee the delivery of learning, development, and training initiatives across all UK segments and departments. Your responsibilities include coordinating, procuring, designing, facilitating, and evaluating programmes that enhance technical competence, support personal growth and drive organisational performance.
What You'll Be Doing
* Conduct biennial Training Needs Assessments across all divisions and strategic business units, analyse findings, prepare reports and agree on training delivery plans aligned with company objectives.
* Act as the primary point of contact for all apprenticeship agreements, monitor candidate progress and completion, and liaise with Benefact L&D regarding levy funding administration.
* Support employees undertaking professional studies (e.g., CII, CIM, LIBF); maintain strong relationships with external bodies to ensure optimal outcomes.
* Organise and deliver onboarding programmes for new joiners in collaboration with HR; chair monthly in‑house L&D committee meetings to provide updates and gather feedback on future initiatives.
* Represent Lycetts at Benefact Global L&D Forum meetings and act as a key contact for L&D matters between Benefact and Group companies; liaise with external training providers and compliance teams to design and deliver regulatory training.
* Oversee and deliver core programmes, including the Trainee Account Executive Programme, annual mentoring schemes, Cert CII coaching sessions, leadership development and “Hot Topics” learning sessions.
* Maintain and update the Technical Library on the Hub, manage external training platforms and keep licences (e.g., Slido) current; coordinate Benefact leadership programme nominees with internal teams and Benefact L&D, and maintain oversight of candidate performance.
What You'll Need to Have
* Experienced as a coach, mentor, trainer and facilitator.
* Experience of complex needs analysis, design, delivery and evaluation of learning solutions.
* Able to research and absorb new information and use it to communicate, influence and negotiate effectively at all levels.
* Confident and persuasive communicator with strong negotiation skills at all levels.
* Skilled in building and maintaining collaborative, productive relationships across diverse teams and stakeholders.
What Makes You Stand Out
* Desirable qualification – Diploma CII/ACII.
* Sound understanding of CII qualification pathways, relevant apprenticeship programmes, standards and the levy process.
What We Offer
* A competitive salary – discuss with the recruiter.
* Hybrid working available upon successful completion of probation.
* Employer pension contribution of 5% rising to 10% after 5 years of membership.
* Annual Bonus scheme (discretionary based on individual and company performance).
* Life Assurance cover up to 4× salary and Group Income Protection scheme up to 65% of salary.
* 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years of service).
* Career development opportunities with funded support and financial incentives for all professional qualifications.
* An Employee Assistance Programme offering a wide range of benefits to help employees stay healthy and feel supported.
About Us
The Lycetts Group has over 60 years’ experience providing comprehensive insurance, risk management and financial advice. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores. Benefact Group is a unique international financial services Group made up of over 30 businesses, owned by a charity and has been the 3rd largest UK corporate donor for a decade, having given away £250 million since 2014.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135‑year history and diversity of what we do have enabled us to build a culture of kindness, great ambition and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We welcome applications from everyone.
Support
If you need any additional support during the recruitment process, please let us know.
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Part‑time
* Job function: Human Resources
* Industries: Insurance
* Location: Newcastle upon Tyne, England, United Kingdom
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