Repairs Scheduler
Blackpool
£26,038 per annum
Permanent, Full Time
Repairs Scheduler(full time, 35 hour per week)
Youwill be delivering excellent customer service and right first time repairs through the effective planning and resource scheduling of repairs jobs, liaising with the call centre and on site Repairs colleagues maximising productivity, increasing the capacity to complete more repairs and increasing customer satisfaction
What youll be doing
* You will be the principal contact for in house operatives, allocating and planning repairs covering day to day and void jobsmeeting customer needs
* Monitoring and managing operatives diaries to maximise productivity
* Monitoring and managing time taken to complete jobs, following up on outstanding work and ensuing both in house and external contractors communicate the status of repairs allocated to themensuring excellent customer service.
* Maximise output of trade operatives for day to day & void repairs ensuring that daily / weekly planning of all works is controlled and managed effectively. Good forward planning is essential to manage holidays and sickness to ensure capacity meets demand
1. Ensure that customer appointments are scheduled appropri...