Job Description
IT Support Apprentice Magna Systems
Are you passionate about technology and looking to kickstart your career in IT?Magna Systems, a growing managed service provider based inUttoxeter, is offering a fantastic opportunity for an enthusiastic and drivenIT Support Apprenticeto join their friendly and knowledgeable team.
At Magna Systems, they pride themselves on delivering proactive, relationship-driven IT support and consultancy to businesses across the UK. From Microsoft 365 and Azure solutions to cybersecurity, networking, and cloud migration they empower their clients to grow with confidence. Now, theyre investing in the next generation of IT talent to grow with them.
If you're curious, motivated, and eager to learn, they'll give you the tools, training, and team environment you need to thrive in the tech industry.
A Typical Day in the Job:
1. Acting as the first point of contact for client IT support requests via phone or email.
2. Troubleshooting and resolving common IT issues like password resets, MFA setup, and connectivity problems.
3. Configuring PCs, installing software, and helping ensure smooth IT setups for clients.
4. Gaining hands-on experience with platforms like Microsoft 365, Azure, and Admin tools.
5. Communicating with clients and colleagues using phone, email, and video calls.
6. Learning how to deliver top-quality support and service the ...