Serves as a client-facing solution advisor throughout the sales cycle helping guide the client through their technical evaluation and decision process of selecting a CPOMS software solution.
Job Duties & Responsibilities:
* Consults with existing and potential clients to assess and understand technical needs and system requirements.
* Provides expertise and support for sales teams to communicate products, services, and client needs.
* Ensure that customer needs are met, which may include product modifications.
* Proposes improved solutions for customers and explains benefits of changes while being involved in cross-sell opportunities.
* Be the Pre-Sales technical experton how CPOMS will work and be integrated into a client’s environment.
* Be involved in technical discussions around integration requests for other systems (Student Information System Integration, Access Control, Mass Notification Systems, etc.).
* Drive growth in sales bookings through technical expertise, ensuring technical agreements are accurate and validating client configurations
* Technical support for meetings involving CTO, IT, Network Specialists, etc.as well as being the go-to resource for technical questions.
* Lead client discussions of Active Directory set-up policies and recommendations.
* Facilitate discussions of load or performance testing.
* Provide Quality Assurance Review of all technical components included in complex customer solution configurations.
* Set post sales expectations of client requirements with internal departments such as professional services, and customer success teams.
* Travel as and when needed to visit clients on site for large and complex opportunities.
* Build and maintain strong relationships with technical leaders within the education sector, including CTO/CIO.
Skills & Experience
* Demonstratable technical sales related experience.
* Ability to deliver engaging technical demonstrations with clear, confident communication.
* Proven ability to explain technical products to non-technical audiences.
* Ability to apply engineering, technology, or other related principles to product sales.
* Excellent organisational skills and attention to detail.
* SaaS Sales/technical expertise.
* Thrives with problem solving.
* Curious about use cases, integration, and solution possibilities.
* Demonstrated technicalaptitude.
Qualifications:
* Degree in relevant subject, or appropriate experience.
What's in it for you?
* The chance to work within a team of hard-working, passionate people.
* Great job satisfaction from seeing the difference you make in the world of Safeguarding.
* A dedicated well-being team (who surprise us every now and then with yummy treats, social lunchtimes and much more!).
* Townhall meetings hosted by our parent company.
* Development Reviews (1 Month, 3 Month and 6 Months initially).
* Full Time Staff are entitled to 34 days paid holiday per annum (this includes 8 Bank and Public Holidays).
* Employee referral scheme for recommending a friend (once they’ve successfully completed their 6 month probationary period).
* Smart casual dress code.
* On-site parking.
* Company pension scheme.
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