As a Logistics Administrator, you will be responsible for providing an excellent level of customer service and the administration for allocated key accounts within the warehouse.
1. Responsible for data entry, updating systems, and maintaining accurate and organized documentation.
2. Coordinate transportation details and advise appropriate departments and teams on any delays or problems.
3. Report and provide the correct documentation for shipments to customers.
4. Resolve customer queries and complaints, following an escalation process as needed.
5. Liaise between hauliers and customers, providing excellent customer service.
6. Be aware of the requirements and conditions concerning the transportation of Hazardous Materials/Dangerous Goods Classes (internal and external DG training provided).
7. Monitor performance of parcel carriers and escalate discrepancies in a timely manner.
8. Cover other Administrator roles during their absence.
9. Support the development of colleagues and new team members by providing coaching and on-the-job training.
10. Collate and present KPI data as requested by the management team.
11. Collaborate as part of a busy team working to meet distribution deadlines.
12. Contribute to and maintain departmental Standard Operating Procedures.
13. Apply financial awareness to customer invoices to ensure correct reimbursement for all costs incurred.
14. Schedule deliveries, waive orders, and liaise with customers on stock issues.
15. Participate in activities to identify efficiencies in how Europa delivers for customers.
16. Adhere to and promote the Company's policies on Equality, Diversity, and Inclusion.
17. Ensure compliance with Health & Safety and Data Protection legislation.
18. Undertake any other duties as requested by the line manager, commensurate with the role.
Job&Talent is hiring a Logistics Administrator to join the leading logistics company, Europa Worldwide Group, in Birmingham (B76 9EH). You'll work alongside a supportive, friendly team, with immediate start dates available. If you're looking to boost your skills, learn on the job, and excel in a team-oriented environment, this role is perfect for you. Don't miss this fantastic opportunity - apply today and take the next step in building your career with us!
Salary: £13.11
Working Hours: Monday to Friday: 09:00-17:30
Location: Europa Worldwide Group, Europa House, Prologis Park, Midpoint Way Minworth, Birmingham, B76 9EH
Duration: Ongoing, 28 Holidays per year
Weekly Pay
Pension Scheme
Mortgage references
Temp to Perm opportunity
Subsidised canteen
Engagement events
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