About The Role
HomeServe currently have an exciting opportunity for a Service Excellence Manager to join our field-based team managing our Plumbing Engineers in Wales and the South West.
Competitive salary + car or cash allowance of £5.5k and up to 7% performance bonus.
Werelooking for a people focused Service Excellence Managerto lead a team of engineers within the plumbing trade.Youllbe responsible fordelivering high quality service, driving performance, and ensuring your team feels supported, engaged, and empowered.
Ifyouvegot experience managing field based teams, a passion for service excellence, and strong leadership skillswedlove to hear from you.
Responsible for consistent day to day delivery of high quality customer service through a team of directly employed engineers. Ensuring that performance is effectively and continually managed against agreed budget and service standards.
This is a field based role and will include extensive travel in and around the area's youare responsible for, living in patch is essential.
Principal Accountabilities
1. The ability tosuccessfully and consistently manage all engineersin accordance withtheir employment status and have an understanding and proven experience of performance managing individuals via Company policies and procedures.
2. Always ensure via regular review andmo...