Vine Medical Group is recruiting for a full time Medical Administrator to join our Administration Team.
Our patients are at the heart of what we do. Working behind the scenes you will be responsible for a variety of administrative tasks that ensure our patients clinical information is handled safely and securely.
As a member of the team, you will work both independently and collaboratively to support the smooth running of daily work tasks, prioritising and working flexibly with colleagues to meet deadlines and provide a high level of patient service through the processing of clinical information.
This is a full time role working 37.5 hours per week, Monday to Friday with a working pattern of either 9:00am to 5:00pm or 09:30am to 5:30pm.
We encourage and welcome applications from veterans and service leavers.
Main duties of the job
To provide an effective and high-quality administrative service ensuring patients clinical information is handled safely and securely. To monitor, review and action incoming correspondence, documentation, data and tasks in a timely manner and in accordance with Practice protocols.
Job responsibilities
* To carry out administrative tasks relating to patient records, including the location of patient documentation, post opening and distribution, scanning, electronic filing, photocopying and records management
* To ensure that all incoming and internal patient correspondence is stored on/in the patients medical record, forwarded to clinicians as appropriate and relevant information is coded
* To identify and refer any clinical actions to the appropriate clinician
* To manage and maintain all clinical worklists and related systems for example, CMCS
* To action clinical tasks through EMIS and respond to tasks from other colleagues
* To monitor, housekeep and action own emails and allocated administration team
* To receive incoming, and initiate outgoing, telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
* To liaise with hospitals and other agencies on behalf of patients and GPs in relation to appointments, admissions and clinical correspondence
* To assist with the gathering of administrative data and information; recording, reporting and presenting as required
* To assist with the preparation and review of work‑related protocols and ensure adherence
* To support with other administrative related tasks as required, including replenishing office stationery, internal mail collection and distribution and franking / sending of external post
* To support colleagues with training and keep informed of local and government updates
* To alert Team Lead or Senior Management of any issues that may impact patient safety or service quality
Befamiliar with patient safety policy and reporting (e.g. LFPSE and/or other appropriate systems) and awareness of the process and key stakeholders for safeguarding referrals
To maintain accurate patient / clinical records in conjunction with Practice policies and current legislation
* To adhere to the strict confidentiality rules, as agreed by the practice
* To work safely at all times in accordance with legislative requirements and Practice Policy and Procedures
Other responsibilities as delegated may include:
* To action patient registration, removal or update of personal details ensuring electronic data and paper records are correctly transferred, received or updated as appropriate
* To provide an efficient service for the timely management of non‑NHS work requests; communicating with a number of different agencies as well as our patients, including solicitors, insurance companies and otherservice providers including the DWP and DVLA
* To action payment requests for non‑NHS work in a timely manner, ensuring payment has been received prior to issue of completed work
* To accurately Read Code all relevant clinical information to patient records / clinical systems and to maintain up to date knowledge of ReadCodes and medical terminology
Qualifications
* GCSE in English and Maths at Grade C/4 or equivalent
* NVQ Level 2 in Business Administration or similar
Knowledge & Skills
* Excellent communication skills (written and oral)
* Good IT skills with a working knowledge of Microsoft 365
* Excellent organisational and time management skills, able to manage and prioritise in a fast‑paced continuously evolving workload
* High level of attention to detail and accuracy
* Understanding of confidentiality
* Ability to work as an effective part of team
* Resilient and adaptable mindset, able to remain focused and productive regardless of workflow demand fluctuations
* Working knowledge of EMIS / medical systems
* Knowledge of medical terminology
Experience
* Previous experience within an administrative role
* Experience of working in a GP Practice
* Experience of read coding or summarising
£12.71 an hour Subject to upcoming internal pay review increase
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