Job Description
Ipswich, UK
At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.
At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
You will be responsible for the operational support of the Motor Claims team to ensure technical and quality service levels are met. You will be responsible for delivering data insights that support proactive claims handling, and strategic portfolio management. You will also help deliver streamlined processes and ensure friction from claims handling is removed.
You will manage the relationship with ESS to ensure service deliverables are understood and being met. You will identify opportunities to expand ESS workload and ensure that appropriate business process documents are submitted to support this. You will also ensure annual reviews...