We’re not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers.
Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!
At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.
So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you!
The role
We are seeking a highly motivated and versatile individual to join our Front Of House team. This role combines front-desk reception duties with diverse tasks such as being the face of Norton, moving motorcycles, and delivering goods to various departments. The ideal candidate will be organized, efficient, and comfortable with physical tasks.
Duties/Responsibilities
1. Greet and assist visitors, ensuring a welcoming atmosphere
2. Answer, screen, and direct incoming calls professionally and efficiently
3. Manage and distribute incoming mail, packages, and deliveries
4. Maintain the reception area, ensuring it remains clean, organized, and presentable
5. Provide support for office facilities, such as ordering office supplies and ensuring office equipment is maintained
6. Support the management of office-related databases, including visitor logs and meeting room bookings
7. Act as the first point of contact for guests, contractors, and suppliers, ensuring that queries are addressed promptly
8. Provide administrative support to other departments as needed, this can include supporting our parent company
9. Liaise with the fleet team and departments to ensure timely delivery of goods coming into the business
10. Maintain an organised system for managing inventory and deliveries for cross-departmental enquiries
Personal Specification
1. Previous experience in a receptionist, administrative, or front-of-house role is preferred
2. Be willing to go above and beyond for the best Norton Customer Experience
3. Strong organisational and multitasking abilities
4. Effective communication and interpersonal skills
5. Ability to work independently and collaboratively within a team
6. Basic computer proficiency (MS Office Suite, email management)
7. Flexible to support the Business Office Function and other departments
Rewards of working for Norton:
We like to take care of our Nortoneers and we think we offer some pretty decent rewards. Here's what you'll get when you join the team:
* Competitive salary package that recognises your skills and experience
* A whopping 33 days of holiday (inc. Bank Hols) to relax and recharge
* Generous pension scheme that sets you up for the future, with access to personalised advice.
* Private Medical Insurance and a Cash Back Programme to keep you feeling your best
* Life insurance (4x salary) because we've got your back no matter what
* FREE fruit, got to have your five-a-day!
* WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme
* Experience the thrill of an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals.
* Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded!
* A diverse and international team that brings together different perspectives, backgrounds, and experiences.
* Join the fun with our twice-yearly employee events, payday socials, and loads of exciting activities in between!
* Want to go green? You can enjoy free electric bicycle hire
* Plus, no need to stress about finding a parking spot - we've got on-site free parking covered and FREE electric charge points.
We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.
Join us and see for yourself!
PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS
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