People Business Partner
Location: Birmingham or Cardiff
Contract: Full-time
Working Pattern: Blended working
Reporting to: Head of People
About CCW
CCW is the independent, passionate voice for water consumers across England and Wales. Every year, we help thousands of people by providing free, expert advice and resolving complaints with care, clarity and compassion. We champion consumer rights, deliver influential research, and work with governments, regulators and water companies to drive meaningful change.
We are united by our values — Positive Energy, Respect for all, Innovative spirit, Delivery of our promises, and Engaged as one (PRIDE) — and expect all colleagues to bring these to life through their work.
About the Role
As our People Business Partner, you’ll be a trusted advisor to managers across CCW, providing expert HR guidance and supporting the delivery of our People Strategy. You’ll lead on employee relations, organisational change, workforce planning, recruitment, L&D, and policy development — helping us build an engaged, inclusive, high‑performing organisation.
You will also line‑manage our People Co‑ordinator and help develop effective, people‑centred working practices across CCW.
Key Responsibilities
Partner with managers to deliver effective people management and workforce planning
Lead on employee relations cases and coach managers to build confidence
Support organisational change, culture, wellbeing, and inclusion initiatives
Lead recruitment, onboarding, talent and succession planning activities
Maintain and update HR policies, ensuring legal and Civil Service alignment
Analyse HR data to provide insights and drive informed decisions
Build strong relationships with staff forums and trade unions
Promote CCW’s PRIDE values and lead by example
About You
We’re looking for someone who has:
Essential:
CIPD Level 5 (or working towards) and/or strong generalist HR experience
Experience managing complex ER cases and supporting organisational change
Confidence advising managers and influencing stakeholders at all levels
Strong knowledge of UK employment law and HR best practice
Excellent communication skills and emotional intelligence
Ability to work proactively, manage priorities and maintain confidentiality
Desirable:
Public sector, ALB or Civil Service experience
Experience supporting HR policy development or L&D initiatives
Why Join Us?
A meaningful role with real impact on public service
Supportive hybrid working environment
Professional development and CIPD progression
Inclusive culture built around our PRIDE values
Apply Now
If you’re a proactive HR professional looking to make a difference in a purpose‑driven organisation, we’d love to hear from you.
Apply today and help shape CCW’s people experience.
By clicking ‘apply’ you will be taken to our website, where you will see further details on the opportunity and how to apply