Location: Wrexham
Schedule: Monday - Thursday: 08:00 - 17:00 Friday: 08:00 - 16:15
Salary: £24,000 - £26,000
Permanent Role
We are looking for a Senior Sales Administrator to join a friendly family business based in Wrexham.
This is a varied role at the heart of a small but successful team, where you'll handle everything from sales and customer service to stock and despatch planning.
Key Responsibilities:
1. Sales & Customer Service - dealing with trade and retail customers over the phone, email and occasionally face-to-face, providing product and delivery quotations, handling complaints, and resolving account issues.
2. Sales Performance - using your sales experience and confidence to close sales over the phone.
3. Order Processing - managing sales orders, including contract and account review, as well as processing returns and supplier orders.
4. Stock & Despatch - planning despatches to both individuals and large companies, supporting stock control and replenishment, and assisting with order despatch.
5. Systems & Records - keeping CRM up to date, maintaining accurate order progress, and understanding bills of material (essential).
6. Additional Duties - General administration.
Requirements:
7. Strong customer service skills and a proven sales track record
8. Warehouse and stock experience are essential (Knowledge of shipping goods abroad will be advantageous)
9. Organisational skills and the initiative to solve problems independently
10. Good IT skills, ideally with Sage or similar systems would be a big advantage.
11. A team-focused approach and flexibility to handle varied tasks
12. A mindset geared towards quality, reliability, and continuous improvement
If you're looking for your next opportunity and meet the above criteria, we'd love to hear from you. Apply now to start immediately!