IT Support Engineer
Barnsley, South Yorkshire - S74
An exciting opportunity has arisen for a passionate and ambitious individual to join a market leading manufacturing brand.
This role reports directly into the IT Manager, creating a small team to support an ever-growing business. As such you will get your hands on all hardware, server, applications and some dev tech. The full 360!
Roles & Responsibilities:
1. Providing desktop support which will include solving and closing tickets
2. Assisting with onsite hardware support and mobile devices
3. Infrastructure maintenance
4. Maintaining operating systems ensuring they are up to date and patched
5. Hosting IT workshops with internal staff
6. IT procurement and printer/photocopiers maintenance
7. General administration and data processing to include auditing equipment and keeping asset register updated
Experience and Knowledge Required
1. A natural passion for IT
2. Good communication skills (Written and over the telephone)
3. A team player
4. Ability to work independently
5. Good time and task management skills
6. Organised individual with a very good attention to detail
7. Problem solving & troubleshooting
8. Willingness to learn
9. Windows 10
10. Windows Server 2019/2016
11. SQL Server 17
12. Active Directory
13. Group Policy
14. Networking – routers and switching
15. Face to face and remote telephone support
16. AV management, triage, and incident resolution.
17. Microsoft 365 and accompanying suite of client applications
18. The benefits of a ‘security best practice’ focused mind-set
19. Fault finding PCs, Laptops, printers, desk phones
20. MDM – mobile fleet setup and management
21. Documentation, internal and end-user focused
22. At least 1-2 years in a similar role
Desirable, but not essential
1. Experience of VOIP Phone system technologies
2. Subnetting/VLAN understanding
3. HTML/CSS
4. PHP
5. An understanding of API technologies
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