A leading UK-based retailer is seeking a dynamic and experienced Head of Software Development Manager to lead engineering teams across its shop and contact centre platforms. This is a critical role for someone passionate about driving technical delivery, enabling cross-team collaboration, and modernising enterprise systems at scale. This role is remote with occasional office visits. You'll work closely with product, architecture, and delivery leads to shape the future of omnichannel retail technologyensuring teams build secure, scalable, and maintainable systems that enhance customer and colleague experience. Key Responsibilities: Lead multiple development teams delivering core retail and contact centre solutions Enable modernisation and reduce legacy dependency through technical leadership Align development practices with Agile, Continuous Delivery, and DevOps principles Guide teams through complex delivery cycles in hybrid delivery environments Drive collaboration across engineering, product, infrastructure, and architecture Required Skills & Experience: Strong track record of leading software development teams in enterprise environments Deep understanding of modern architecture patterns (e.g. microservices, event-based systems) Experience overseeing large-scale transformation and system modernisation initiatives Confident managing hybrid teams (onshore/offshore) and engaging with senior stakeholders Familiarity with CI/CD pipelines, cloud platforms, and Agile delivery frameworks Desirable: Experience in retail, e-commerce, or contact centre platforms Background in hands-on software engineering Knowledge of packaged solutions and system integrations Exposure to Lean, DevOps, or Systems Thinking principles Please note: You must be UK-based with full right to work to be considered. Ready to lead impactful engineering teams in one of the UKs top retail organisations? Apply now to take the next step in your leadership career.