The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering our customers to achieve their goals. The Customer Success Manager acts as a trusted advisor for a variety of customers who represent various industries. You will support them on their journey to successfully onboard, increase user adoption and ultimately ensure a positive renewal outcome. What You’ll Be Doing: Facilitate the transition out of implementation to go-live Manage a portfolio of clients and make certain a high level of satisfaction with the product is achieved Create a plan to ensure client success Conduct regular meetings with clients to make recommendations on using the product and future product enhancements to provide continuous success in business processes Provide best practice recommendations, expert-level application support and assist in solving point-in-time challenges Work with product development and technical support to resolve customer issues/concerns Proactively monitor the health of your client portfolio and identify/manage escalations and churn risks Experience conducting virtual meetings with internal and external customers Travel may be required What We Are Looking For: 3-6 years experience in a Mid-Market/Enterprise SaaS Customer Success role Experience with Zendesk and Salesforce are a huge plus Location Preference: Remote, EMEA, Preference for candidates located in the UK area as travel may be required to visit clients on site. Nice to haves: Effectively prioritizes, multitasks, and engages with customers Effective at leading and facilitating meetings ranging from admin/owners to executive level Strong communication skills; you pride yourself on being personable, concise and compelling communicator - in writing, in conversation and in front of an audience Empathy, diplomacy, and poise under pressure when working through customer concerns Put team above yourself - elevating the group's performance through proactive collaboration and knowledge-sharing Compensation & Transparency We benchmark our compensation against other fast-growing companies and set ranges by level, role, and location to ensure fairness and transparency. Final offers may vary based on experience, expertise, and location.