Join to apply for the IT Support Engineer role at Eurofins Food & Water Testing UK & IE.
Eurofins Scientific is an international life sciences company providing a wide range of analytical testing services to clients across multiple industries to ensure products are safe, authentic and accurately labelled.
Job Details
Working hours: Monday – Friday, 9am – 5pm. Travel to other Eurofins UK sites may be required. Unfortunately, we are unable to provide visa sponsorship for this role.
Responsibilities
* Provide desk‑side and remote support to users, including resolving hardware and software issues.
* Adhere to KPIs and SLAs.
* Set up, configure and install new PCs and associated equipment in accordance with company procedures.
* Provide local support for desktop, server and network infrastructure equipment.
* Travel off‑site to Eurofins locations within the UK and Ireland as required.
* Provide a high level of internal and external customer care.
* Participate in developmental training as required in compliance with the Company Standard.
* Assist with on‑site and off‑site support, which may include shift rotation.
* Prepare technical proposals for improvement together with the line manager.
* Create and maintain documentation such as SOPs and FAQs.
Qualifications
* In‑depth knowledge of supporting Microsoft Windows (various versions).
* Strong hardware support skills, including maintenance of PCs, printers and other equipment.
* Basic Windows Server administration experience (AD user creation, password administration, Group Policy, etc.).
* Experience with Microsoft Exchange/Outlook client and Microsoft Office.
* Experience with ticketing systems such as ServiceNow.
* Full driving licence.
* Strong communication skills.
* Ability to work independently and as part of a team.
* Ability to plan, prioritise and organise own work.
* Excellent time‑keeping.
* Relevant experience in a similar support role.
* Adherence to SLAs and meeting KPIs.
Benefits
* Life Assurance (4 times annual salary)
* Holiday Purchase Scheme
* Enhanced Maternity, Paternity and Adoption Pay Scheme
* Company Pension Plan
* Employee Assistance Programme (24/7 confidential support)
* Free car parking
* Worldwide career opportunities
* Access to Perkbox for savings and perks
EEO Statement
Eurofins is committed to equal opportunities and we encourage people of all backgrounds to apply. We prohibit discrimination based on gender identity or expression, race, nationality, age, religion, sexual orientation, disability, or any other protected characteristic. We celebrate diversity and inclusion across the entire network of Eurofins companies.
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