Delegate bookings administrator/Conference administrator
* Permanent/Full-time (after six-month trial period)
* Hybrid
* Woking GU22
* Salary: 25.5K - £29.5K depending on experience and skillset
Administrator required for a dynamic conference company
Whether you are an experienced administrator looking for a new challenge, or a motivated quick-learner eager to build a career in the events industry, we want to hear from you.
We are looking for an adaptable individual to join our busy conference admin & logistics team. Working closely with the UK and other Governments and industry-leading companies, we organise big international summits, highly topical conferences as well as smaller industry seminars, which makes the role interesting and varied.
About the role
This customer focused role involves being the central point of contact for our attendees and contacts, processing bookings for in-person and virtual delegates, invoicing, maintaining accurate attendee databases, and managing related administrative tasks. There is great growth potential to widen the role to include press and partner liaison and marketing support going forward.
Key responsibilities
* Provide administrative, operational and marketing support for events
* Act as the first point of contact for delegates enquiries, responding via phone and email in a professional and timely manner
* Efficiently and accurately process bookings within our CRM system to ensure delegate records for each event are always up to date (full training will be given)
* Raise invoices, process payments and ensure all invoices are settled by due date
* Prepare booking confirmations and joining instructions based on individual event requirements
* Create delegate lists for all events as well as delegate badges for in-person attendees and joining links for virtual attendees
* Facilitate on-site registration, greet attendees hand out name badges and assist the logistics team with the running of the event
* Produce post-event attendee breakdowns, delegates lists and delegate notifications
* General office administration duties, including filing, data entry, stationary and other office supply orders
* Carry out any other reasonable duties within the remit of the role, as directed by the line manager to support the company’s logistics and marketing functions
Candidate skillset
While we value experience, we are looking for a dedicated and efficient individual with a cheerful yet professional disposition to fit in with our friendly and hardworking team.
* Strong work ethic and positive attitude
* Ability to multi-task and meet deadlines
* Excellent customer service skills and confident and professional telephone manner
* Strong written and verbal communication skills
* Ability to work both independently and as a part of a team
* Good knowledge and experience using Microsoft Office applications including Word, Excel and Outlook
* We are looking for someone who lives locally and is able to drive or commute to our Surrey offices in Knaphill, Woking easily. The candidate will be expected to be able to work in the office up to 2 days per week, and more often during busy times.