Who we are
At Aiker Legal, we redefine what it means to be a modern legal partner in today's fast-moving world. Our team blends deep legal expertise with modern, agile thinking, delivering tailored solutions that empower businesses and protects & represents individuals in complex and sensitive matters. Whether navigating complex transactions, regulatory landscapes, or challenging litigation, we bring clarity, precision, and a future-focused mindset to every engagement. We're not just lawyers—we're the architects of possibility, committed to building resilient, forward-looking client relationships.
Role: Administrator Coordinator
Position Overview
This role will provide vital administrative assistance to the Case Manager, focusing on accuracy and ensuring the smooth, secure, and compassionate handling of highly sensitive information for our vulnerable clients. This position is essential for managing sensitive records and supporting each case from initial submission through to the final award.
Key Details
Job Title: Administrator/Coordinator
* Location: Office/flexible
* Hours: Full-time. Hybrid with flexible working
* Salary: £25,000 - £27,000 (dependent on experience)
* 4% contributory pension scheme
* 20 days annual leave + bank holidays + Xmas shutdown
* Reports to: Case Manager / Legal Operations
Main Responsibilities
· Maintain accurate and up to date personal records and ensure Identifications are valid and information qualities are verified with photo IDs on documents visible and of good quality
· Keep both digital and physical case files organised, secure, and up to date
· Monitor the progress of each case and update internal systems with important milestones.
· Arrange meetings, calls, and check-ins for our clients as directed by the Case Manager.
· Assist in completion of application process, compilation of supporting documents, completion for final upload and submissions
Data Security & Compliance
· Log and track all documents received from survivors and external partners.
· Maintain strict data security in accordance with GDPR and safeguarding requirements.
· Identify and flag missing or inconsistent information for further review.
· Support with handling Data Subject Access Requests (DSAR) and record tracing requests and timely return
Support and Communication with Clients
· Send clear, accessible updates and reminders to survivors at every key stage.
· Respond kindly and clearly to general queries and escalate more complex matters as needed.
· Ensure all communications and interactions reflect principles of trauma-informed and inclusive care.
Teamwork & Collaboration
· Coordinate with external partners and institutions to support seamless data flow.
· Assist with internal reporting by gathering case statistics and feedback.
· Help prepare materials for stakeholder meetings and survivor forums.
· Contribute to ongoing improvements by offering insights and suggestions.
Person Specification
Essential
Strong organisational and administrative abilities with strong attention to details
Excellent communication skills, both written and verbal
Discretion in handling sensitive and confidential information
Competence with Microsoft Office or Google Workspace
Empathetic, calm, and professional approach
Data Management – updating and maintaining database
Job Type: Full-time
Ability to commute/relocate:
* Wrexham LL13 7YX: reliably commute or plan to relocate before starting work (required)
Experience:
* Administrator/Coordinator: 1 year (preferred)
Work Location: In person