Job Ref: AM15166 Branch: The Caledonian Edinburgh Location: The Caledonian, Edinburgh Salary/Benefits: £12.36 Per Hour Exclusive Benefits! Contract type: Casual Hours: Part Time Posted date: 17/02/2026 Closing date: 17/03/2026 At The Caledonian Edinburgh, the guest journey begins long before arrival. We are seeking a Casual Reservations Agent to create exceptional first impressions, offering personalised guidance and luxury-standard service that reflects the heritage and elegance of the “Caley.” The Person: Warm, engaging and passionate about delivering exceptional guest service A strong communicator with excellent written and verbal skills Positive, friendly and caring, with a natural desire to make guests smile Ambitious, hardworking and confident working as part of a supportive team Eager to learn - previous OnQ PM experience is advantageous but not essential The Role: Serve as the first point of contact for many of our guests, offering expert and personalised reservation support Provide accurate information, capture guest details and ensure all bookings reflect guest needs Maximise revenue through upselling and department incentives Handle guest feedback with professionalism and true luxury service Work 5 days per week, including a rotation of weekends and bank holidays Key Responsibilities: Deliver exceptional guest service through confident communication and tailored support Maintain accurate reservation data and up-to-date guest information Respond promptly and professionally to enquiries, requests and feedback Demonstrate excellent product knowledge and an understanding of hotel offerings Contribute to a seamless guest journey from enquiry to arrival The Benefits: Hourly Rate of £12.36 Free and healthy meals when on duty. 50% off our Food & Beverage Venues – The Court & Caley Bar Discounted use of Leisure Facilities Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality! Why Join Us At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth. Begin your journey with one of Edinburgh’s most iconic hotels. ?? Learn more: www.klarenthospitality.com/careers