Job Title: Clerking and Facilities Assistant / Junior Clerk
Hours of work: Monday to Friday 09:00 – 18:00
Reports to: Director of Operations / Facilities Supervisor
Main tasks and responsibilities
* Assisting members with their files to and from court or tribunal.
* Printing, photocopying, and scanning documents; preparing physical and electronic trial bundles.
* Managing the post room, including dispatching documents via Royal Mail and DX, franking mail, and taking it to the Post Office daily. Recording all outgoing DX items using tracking software.
* Handling incoming deliveries, organising courier collections, and delivering/collecting documents by hand to/from court, chambers, or businesses. Transferring boxes, files, mail, and other items between buildings.
* Providing cover for reception when needed, assisting with conference room setup, and supporting remote hearings.
* Refilling photocopier trays, addressing basic maintenance issues, and arranging engineering services if required.
* Performing basic facilities and maintenance tasks such as replacing light bulbs and reporting furniture or equipment issues to the Facilities Supervisor.
* Supporting clerking team members by updating the LEX diary system and confirming next-day court listings.
* Providing administrative assistance to the Directors of Clerking and Operations.
* Securing confidential documents and ensuring bags are ready for collection.
* Confirming next-day listings and updating barristers’ diaries accordingly.
* Maintaining effective communication with staff and offering support during colleagues’ absences.
* Adhering to clear processes and protocols to deliver high-quality service to all members and clients.
Experience and skills
* Excellent communication skills, confident at all levels.
* Professional and personable telephone manner.
* Ability to lift and transport files, boxes, and office furniture; manual handling training will be provided.
* Ability to remain calm under pressure.
* Self-motivated with a commitment to high standards.
* Dedicated to continuous improvement and excellent client service.
* Flexible with a positive, ‘can do’ attitude.
Person Specification
Skills and/or duties
Essential/Desirable
Previous administrative and facilities experience
Ability to prioritise and multitask effectively
Ability to work efficiently in a busy environment
Minimum of 4 GCSEs including Maths & English or equivalent
Proficiency in Microsoft Office
Commitment to quality service and equal opportunities
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