Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week)
£100,000 + 15% + Benefits
This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success.
The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional customer site travel as required.
As Head of Customer Operations, you will lead and optimise end-to-end customer support and success across service desk, incident management, first-line operations, and reporting functions, ensuring predictable, high-quality customer outcomes at scale. The Head of Customer Operations will have proven experience managing large, multi-disciplinary operations within technology or telecommunications services, with strong expertise in incident management, SLA/OLA performance, operational governance, and process improvement. With a focus on continuous improvement, the Head of Customer Operations ...