Overview
Infrastructure Support Engineer - 2nd Line/Azure/DevOps - Birmingham (Kings Norton). Hybrid working - mostly onsite with option to work from home 1-2 days per week. Salary: £35K - £45K DOE. We’re looking for an Infrastructure Support Engineer to join a Birmingham-based client, supporting a growing SaaS environment. You’ll provide hands-on support across Windows systems, databases, and hosted applications, while contributing to professional services delivery and internal tooling improvements. This role offers opportunities to grow into Azure and DevOps, take ownership of cloud infrastructure, and help shape the future of support operations.
Key Responsibilities
* Provide support across desktop environments, Windows systems, databases, and hosted applications.
* Diagnose and optimise SQL performance issues.
* Deliver high-quality professional services, including data migrations, system installations, and transfers.
* Contribute to the development of internal support infrastructure, such as ticketing systems and knowledge-sharing platforms.
Future Responsibilities
* Own Azure environments and DevOps practices.
* Act as primary point of contact for infrastructure & DevOps.
* Drive automation and cloud operations.
Skills Required
* Essential
* Windows Desktop and Server administration (setup, maintenance, troubleshooting).
* MSSQL tuning and troubleshooting.
* Proven experience in 2nd line or infrastructure support dealing with complex client problems.
* Interest in DevOps practices, automation and CI/CD pipelines.
Desirable
* Azure Cloud services.
* SaaS platform or migration experience.
* Hands-on experience setting up or configuring tools that help manage IT or customer support.
Why Join Us?
Join our customer to play a key role in impactful SaaS projects, with the chance to shape a brand-new support capability from the ground up. You’ll receive mentoring to grow your skills in Azure and DevOps, work closely with senior leadership, and contribute to the direction of the company, in a supportive team culture that partners with clients making a real social difference.
Salary: £35K - £45K DOE.
Interested? Please send your up-to-date CV to Daisy Freeth & Dean Parkes at Crimson for immediate review.
Not interested? Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.
Crimson are acting as an employment business in regards to this vacancy.
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